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Travelodge Flagstaff University West
Ranked #56 of 65 Hotels in Flagstaff
Reviewed July 9, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Marsha R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

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260 - 266 of 422 reviews

Reviewed July 8, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Travelodge
Thank Robert K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 8, 2013

This place is an absolute dump! I stayed because we had an accident and the other hotels I usually stay at were booked. The building was ancient, carpets were filthy, bathrooms barely clean, and the continental breakfast was a joke! Even worse I paid $145! That's the same price I pay to stay at the Woodlands. I feel like I was robbed staying here! The desk clerk refused to print me a receipt saying that I had made the reservation online and I could print it from there. DON'T stay in this poor excuse for a hotel!

  • Stayed: June 2013, traveled with family
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Thank trvltess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

It is with utmost sincerity that we extend our apology for failing to provide you with the accommodation of your choice. Our aim is to serve you well, and we are deeply sorry if we failed to meet the service of your liking. We wish to let you know that we will work harder than hard to ensure that similar situations regarding the hotel cleanliness in total will be avoided in the future. Thank you for giving us a chance to improve in the delivery of our services by bringing your concerns to our attention. We hope that we may be given the chance to serve you again, and give you a far better experience next time.

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Reviewed July 6, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Sylvia W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 30, 2013

It was dirty there was skittles and cough drop papers on the floor when we arrived the room was old and very dirty....

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Zaira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

To hear that we fell short in meeting your expectation is indeed regrettable. We wish to extend our sincere apology for failing to provide you with the service of your liking. The opportunity you gave for us to correct our deficiencies is greatly appreciated and we would like to thank you for making the effort to bring this matter to our attention. We would further assess and evaluate the points you raised regarding the room cleanliness and sanitation, so that we may be able to provide you a far better experience should you visit us again next time.

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Reviewed June 27, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Travelodge
1  Thank Mary L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 26, 2013

Great Location! Room had been remodeled. Old TV. No soap in bathrooms. Breakfast choices were few and poor quality. Maid service was below average, average, because beds were not made completely each morning. The towels were replaced each day, and that was all!

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank April P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff University West, responded to this reviewResponded July 28, 2013

Thank you for giving us an opportunity to be aware of our deficiencies by sharing to us your hotel experience following your recent stay. We wish to let you know that our entire hotel staff is very dedicated to attend to your needs to the best of our abilities, however we ask that you pardon us if we fail to anticipate your needs and answer to your concerns promptly at times. We deeply apologize for the inconvenience it has caused you, and we hope that we may be able to give you a far better experience should you reconsider and visit us again.

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Additional Information about Travelodge Flagstaff University West

Address: 990 W Route 66, Flagstaff, AZ 86001-6210
Location: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #56 of 65 Hotels in Flagstaff
Price Range: $96 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Flagstaff University West 2*
Number of rooms: 37
Official Description (provided by the hotel):
Renovated in 2011, Our property features 100% Smoke free pet free rooms. Our room choices include King Suites, Double Queen rooms and Double King rooms. All rooms feature Wi-fi, Microwave, Fridge and coffee makers. We also offer a complimentary Breakfast. ... more   less 
Reservation Options:
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Also Known As:
Travelodge Flagstaff - Nau Hotel Flagstaff

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