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“Wouldn't stay here again”

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Americas Best Value Inn & Suites
Ranked #25 of 37 Hotels in Murfreesboro
Iowa City, Iowa
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wouldn't stay here again”
Reviewed June 21, 2012

Rude person working at the front desk. The man at the front desk put four people in a room with a king bed and hide a bed-not what we were wanting or asked for. Rooms were not clean. Tons of dirt and dust all along the edges of the room. We had to beg for more towels. We were given two bath towels for four guests plus we needed towels for the pool. We were "allowed" three additional towels but were told that is all they could give us. The bottom of the pool had sharp objects in it and my daughter hurt her foot on them. The cable went out and when we called the front desk about it the same man at the front desk was very rude and said-YES! I KNOW!!!! When we were in the lobby asking for more towels (that was the second time we had to go ask for them) more people were calling and asking about the cable and they too were yelled at. Yelling at the guests? Really???? Who does that? Breakfast was very minimal and I had a hard time finding anything I could/would eat. When we told another front desk clerk at check out about the filthy rooms and the rude employee from the previous night, the man/boy was not at all helpful. It would be very hard for me to ever book a room at another America's "Best" and I certainly wouldn't stay at this one every again. The only positive thing I can say is that this hotel is close to many stores and restaurants-but notworth it-stay somewhere else!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saritaj14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Princeton, New Jersey
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2012

We needed a room for 6 hours sleep before hitting the road again. We had kayaks on top of our car (no way to lock) and bicycles on the back (locked.) We were fine with the level of safety, it was right off the interstate, and mostly it was very reasonably priced. The room was unexpectedly large, with amenities we also didn't expect -- mini-refrigerator, microwave, coffee maker. It was adequate in terms of cleanliness and repair. MOSTLY though we learned they are honest -- we forgot a Kindle and reading glasses on the bedside table, and were able to retrieve these and have them shipped back. The only thing that might be a negative to someone else (it didn't bother us) is that the a/c is loud. We were so tired, it simply became background white noise and we slept fine. In all, a clean and suitable place to stop along the interstate, with an excellent rate.

Room Tip: Our room above the office provided was large and fine.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler4570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, Michigan
Level 6 Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 3, 2012

We have been disapponted in this franchise in the past but decided to take a chance on this one. It was at the end of a fairly long day of travel and this property was right off the interstate. It looked clean and well kept from the road and when we stopped to check prices, it was priced very competitively. We decided to take a chance and were not disappointed. The room was basic but clean, had free wifi and allowed us to drive up right next to our room....this always makes loading and unloading luggage and other travel items so much easier. They have first and second floor rooms so pick you preference. The location was quiet and there was a great Greek/Italian restaruant/bar next door where we had a truly enjoyable dinner and drinks. We're glad we worked through our negative feelings about the brand and stayed at this hotel....it was a good value for the dollar.

Room Tip: Hotel is set up in a "L" shape and the ground floor rooms near the lobby area are right ne...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HelpYouTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvimurfreesboro, Manager at Americas Best Value Inn & Suites, responded to this review, April 23, 2012
Dear HelpYouTravel,

Thank you for sharing a review with us. I am glad to hear that you enjoyed our clean and comfortable rooms, free WIFI, and convenient location to area restaurants. If you should ever return to the area, we would love the opportunity to serve you again.


Regards,
Kennuy-GM
Americas Best Value Inn-Murfreesboro, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 31, 2011

The good: was less than $50 including tax for a non-weekday night single. Had a mini-fridge, microwave, coffee maker & supplies, cable TV w/ about 90 channels. Area seemed relatively safe. Shoney's next door was decent and the Parthenon restaurant on the other side was pretty busy so must be OK. At a busy exit off the interstate so plenty of gas / food / mini-mart etc options.

The bad: sofa seemed to have a blood stain and a couple small round holes - did someone get shot in my room (see photo)? Shower was a bit dingy. Side table and dresser drawers had holes in the bottom and a fair amount of debris inside. No easily accessible plugs for computer / phone charging etc. "Free WiFi" but could not get it to work (after an hour of trying, and I'm a semi-pro at figuring out how to get onto hotel networks). Towels and washcloths were either stained, or a dark grey color (seemed clean, but stained). Bed was very hard.

The ugly: inside of air conditioning / heater unit had mold and some sort of animal droppings (see photo). It was incredibly gross.

The take-away: cheap place to stay outside of Nashville, if you're only over-nighting and plan to keep your socks on. It was surface-clean (sink, counter, mirror, tub and linens) but it appeared that nothing else had been cleaned in weeks or months.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dljpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvimurfreesboro, Manager at Americas Best Value Inn & Suites, responded to this review, April 23, 2012
Dear dljpdx,

Thank you for sharing your opinions with us. I am pleased to hear that you enjoyed our amenities and reasonable rates. I apologize for any inconvenience you experienced during your stay. All claims against this property will be further investigated and the appropriate action will be taken. We hope that you give us another opportunity to serve you in the future.


Regards,
Kenny-GM
Americas Best Value Inn- Murfreesboro, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2011

We stayed here for a few nights when we came down to TN for a family wedding. We reserved our motel online. Got there early they did let us checkin early they were friendly at the desk. When i told them i had the value club card which u should either get 15 percent off or free room upgrade the guy said he couldnt accept it. We got to our room it was a nonsmoking room but yet there was burn marks on the sink, bed spread and carpet. The bedspread had white spots on it that we didnt want to think about what they were. The shower wasnt the cleanest. The refridge was small but worked there was a microwave didnt use that. They did bring us clean towles every morning that we stayed. Breakfast was ok. Had cereal, muffins toast and waffle maker. Juice and coffee. So overalll the breakfast was ok. The hbo was in spanish along with half the other channels.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bah_1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvimurfreesboro, Manager at Americas Best Value Inn & Suites, responded to this review, April 23, 2012
Dear BAH 1987,

Thank you for posting a review with us. I am sorry to hear about the issues you encountered during your stay. We are planning to paint all of our rooms, replace some carpeting, and some of our bedding. We hope that these improvements will enhance the overall experience. We hope that you stay with us again or at another one of our Americas Best Value Inns located across the Country.


Thanks
Kenny-GM
Americas Best Value Inn- Murfreesboro, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, MO
Level 4 Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 13, 2011

The campus has multiple lights out and trash cans are over full with trash on the ground them. The room was hot, AC was set all the way up. The AC vent was missing causing cold air to blow right on the bed. When the room finally cooled down, the AC cut off, then all you could hear is the noisy vent in the bathroomm must need a new motor. The beds looked like they have been around since the 60's. The bed frames were unpainted 2x8. I guess I must be in the Tennesse hills. The lady in the room below us found bed bugs. The manager has promised credit for our trouble, but has not given it over a month later.
If you see this place, keep going. Your car would be a better place to sleep the night.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Farmington_MODunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvimurfreesboro, Manager at Americas Best Value Inn & Suites, responded to this review, April 23, 2012
Dear Farmington MOD,

Thank you for sharing a review with us. I am sorry to hear that you had such a negative experience with us. We are planning to paint all rooms this year, replace some carpeting, and some bedding. We hope that these enhancements will improve the guest experience.


Regards,
Kenny-GM
Americas Best Value Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middleburg, Florida
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 29, 2011

First of all, the service was GREAT! We had originally booked a room earlier in the month after a poor experience with the Motel 6 on our first trip through Murfreesboro. However, after some family issues, we had to cancel. Once we were ready to head back through, I did not hesitate to book a room.

When we arrived, we were greeted with a smile. I asked about the Shoney's next door and was handed a menu to look over. I was pretty impressed with the desk clerk's service and willingness to help us out!

Once we got to our room, I was extremely grateful the room was very clean! The microwave and mini-refrigerator looked a bit old, but they worked just fine. One drawback was the firm mattress. I'm just not used to that firm of one, but I was so tired it didn't bother me. Americas Best Value Inn was a great value and I would gladly book a night for my family the next time we venture through the area!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank ronniesherard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvimurfreesboro, Manager at Americas Best Value Inn & Suites, responded to this review, April 23, 2012
Dear Ronniesherard,

Thank you for taking the time to share a review with us. I am pleased that you enjoyed our clean and comfortable rooms and friendly service. We hope that you come and see us again when returning to the area.


Regards,
Kenny-GM
Americas Best Value Inn and Suites- Murfreesboro TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites

Property: Americas Best Value Inn & Suites
Address: 1954 S Church St, Murfreesboro, TN 37130-5503
Location: United States > Tennessee > Murfreesboro
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 37 Hotels in Murfreesboro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn & Suites 2*
Number of rooms: 110
Official Description (provided by the hotel):
Americas Best Value Inn and Suites Murfreesboro offers the most value for your money when staying for business, pleasure, or just passing through. We offer a seasonal outdoor pool, meeting facility, business center, and guest laundry facility. Our hotel also provides free continental breakfast, free coffee, free newspapers, and free Wi-Fi. All of our clean spacious guest rooms feature microwaves, mini-fridges, coffeemakers, hairdryer, cable TV, HBO, ESPN, table with chairs, alarm clock radios, and free local and long distance calls. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent's room). For those guests who are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Pets are welcome, restrictions and charges apply. We are conveniently located off of exit 81B from I-24 and are close to Middle Tennessee State University, Stones River National Battlefield, and Cannonsburgh Pioneer Village. Americas Best Value Inn and Suites Murfreesboro is your best choice with ideal accommodations and location whether you are in town for the historical sites, popular events, the great outdoors, or simply passing through on your way to Nashville. Our goal is to provide our guests with a great experience, not just a place to stay. At Americas Best Value Inn and Suites Murfreesboro, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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