We love the chicken, the best around, BUT...every time we go to the drive thru we have to park and wait, usually about 10 minutes. The last time we went there they forgot about us and the husband had to go in and complain. For a fast food restaurant it is unforgivable. Every time we have complained they have given us a free side item, but really, that is not going to make up for having to sit in my car for that long waiting. the chicken is always hot and fresh, but they should have more cooked so it is faster. I have become so upset by this that I am not sure if I will go back or not because it is always the same wait. It's like they are afraid they will cook too much and have to throw some away. i think they could afford that if they were faster more people would go. I have actually had to wait inside for 30 minutes once to get a tailgate special and my guest showed up at my house before I could get back home with the food and the place is less than a mile from my house. Come on guys, get a move on or lose my business.