We checked in at the Ramada Inn at Murfreesboro TN on 7/26/12. We reserved our room through Ramada.com. According to Ramada.com, we reserved a room with 2 queen beds and a "private jacuzzi"--which was $10 more than a normal 2 queen room. When reserving, click on "View more room info" to see the private jacuzzi reference. Upon arrival, we learned that there is no private jacuzzi in the room and the lady working at the front desk offered to reduce the room rate by $10 because the Ramada website was misleading and incorrect. She also noted that she would point this out to the owner. We were satisfied with the result and gave it no additional thought. The next morning when checking out, we encountered Bob (the owner). He was persistent that I had misunderstood the website (I did not bring up the jacuzzi issue because I didn't care since it had been resolved--but he seemed to want to debate it). I offered many times to retrieve the printouts I had from my reservation which clearly stated that they had 2 queen beds with a private jacuzzi. He refused to acknowledge the information and simply kept referring to his 25 years of hotel experience among other nonpertinent information. He also insisted that he can't control 3rd party websites (I agree), but he didn't seem to understand or care that it came from Ramada.com. I also got the impression that Bob talked down to me because I am female and he assumed that I do not know what I am talking about. We were willing to overlook many items during our stay, but our negative and unneeded encounter with the owner over something that had been resolved by his capable staff was too much. He was not interested in the facts but just simply wanted to be right. He should not be working with customers. We will not be coming back to this hotel due to the owner. (Side note: as of early 7/28 this website issue has not been fixed).
- Official Description (provided by the hotel):
- This Award-Winning Murfreesboro Hotel is your Top Choice of Murfreesboro Hotels. This is the nearest Murfreesboro Hotel to Middle Tennessee State University, home of the Lady Raiders, the 2006 Sunbelt Champions. Located just off of I-24, this Murfreesboro Hotel is near many historic landmarks including historic downtown Murfreesboro, home of one of the six remaining Antebellum Courthouses in TN. The Ramada Murfreesboro is a current member of the Rutherford County Chamber of Commerce. This Murfreesboro hotel offers an outdoor pool, free wireless high speed internet access in all rooms and public areas, and a free hot breakfast. The Ramada Murfreesboro offers a business center, banquet and meeting facilities, free truck, bus and RV parking, and beautifully appointed grounds throughout. Murfreesboro is home to many TSSAA events and is a motorcycle friendly hotel. Murfreesboro Hotels do not offer the value of this Ramada. Murfreesboro Hotels do not offer a more central and convenient location. This is your best deal among Murfreesboro Hotels for location and value. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Murfreesboro Hotel Murfreesboro
- Murfreesboro Ramada