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“Great Place - Not much on the frills”

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Country Inn & Suites By Carlson, Murfreesboro
Ranked #14 of 37 Hotels in Murfreesboro
Reviewed July 22, 2013

Clean hotel and the front desk staff was very friendly upon check-in. In room, the bathroom vent fan didn't seem to work (not even sure if there is one). There are no elevators in this hotel. ALL of the workout equipment was broken. Room service - house keeping very friendly. Breakfast was really good - best hotel coffee for breakfast I've had ever. Fruit was fresh, etc. If you're looking for a place to crash for a few days... not bad at all for $89 a night. I would recommend it - but don't expect it to be like the Embassy Suites...

  • Stayed: July 2013, traveled as a couple
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Thank Philip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 - 316 of 373 reviews

Reviewed July 1, 2013

This is our standard place to stay for visits to Murfreesboro: familiar, medium-priced, and medium value. Folks who need everything shiny and new should definitely stay away -- we stayed in #105, as did the reviewer below, and found most of the same inconveniences -- but they get the basics right, the staff is always friendly and tries to help, the indoor pool is big enough for kids to splash around and have fun, and the breakfast buffet is solid. If you need an actual suite, so there's an actual door between the parents' and kid(s)' beds, and you can't shell out a lot of dough, this place fits the bill.

  • Stayed: June 2013, traveled with family
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Thank FamilyManDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Burnt carpet from iron, dirty around toilet, TV reception was terrible, no ice bucket, stains on carpet,baseboard missing, stains on carpet, suspended ceiling grids rusty, air conditioning inadequate, bathroom exhaust fan didn't work,etc.

  • Stayed: June 2013, traveled with family
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Thank 149David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Care, at Country Inn & Suites By Carlson, Murfreesboro, responded to this reviewResponded July 3, 2013

Dear Davidjackson1949,

We sincerely apologize for the guest room that you had during your stay and that it did not meet your expectations. We appreciate your honest feedback in regards to your recent stay so we can continue to make the necessary improvements to our hotel based on the feedback we receive from the guests. It is our practice to ensure all rooms are up to our guests expectations and we will review this matter with our management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We stayed here during the Bonoroo festival, upon check-in I was told that I was 1 room short and the record had me arriving a day earlier, when I showed the clerk my confirmation I was told he would have to talk to the mgr. he had not authority, Sat. the toilet was not working I used a friends bathroom next door for the next 2 days, clerk said the mgr. would be there to fix it she couldnt do anything about it, by day 3 of cants I finally asked to speak with the owners who said they fixed the toilet (not) and we will give u 20% off for your inconvenience .I was expecting a package, it was found the day I checked out because it was in the mgr office and none could get in the office
When I explained that it was merchandise to sell the mgr/owner shrugged her shoulders. To make matters worse he pool was green, the rooms were very dusty, I could go on . Would not consider staying here again.

Room Tip: Front desk personnel are very helpful when allowed to be!
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  • Stayed: June 2013, traveled on business
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Thank swinslowvocalvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Care at Country Inn & Suites By Carlson, Murfreesboro, responded to this reviewResponded June 28, 2013

Dear Guest,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We sincerely apologize that the bathroom in your room was having problems. We also apologize for the problems you experienced when checking and receiving your packages. We hope for another opportunity to exceed your expectations.

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Reviewed May 17, 2013

The first impressions for this hotel was quite favorable. We arrived late on a weekday, tired from a long drive. The setting for this hotel was surprisingly "country-like", even though it was very conveniently right off the interstate. The night manager left a favorable impression as well. I opted for the suite. The room was spacious, but as the Country Inn brand goes (in my somewhat limited experience), this facility falls short.

The whirlpool tub was dirty, the lid on the toilet tank was cracked. The security door catch (so that one can open the door partially but still secured) had been broken away. (It looked like a jealous lover had kicked in the door at one time and nobody bothered to repair it). The shower curtain rod was broken off the wall on one side. Out the side entrance door, a sad looking bicycle exercise machine was sitting on the sidewalk.

When it came to sleep quality, the room was quiet, the bed was comfortable - it was a pillow top mattress (which usually are to soft for me), yet it provided ample support so I was surprisingly comfortable.

Just a little bit of attention and better housekeeping and this facility could live up to its brand.

  • Stayed: May 2013, traveled as a couple
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Thank SGillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

This was not a good Country Inn by my standards - there were a few small things that I found lacking. First, when checking in I wasn't identified as a Club Carlson gold member. I know this may seem trite, but I do stay a lot at hotels and feel that this is pretty much standard across chains. I will say though, the staff was helpful otherwise a couple times I had questions. Second, I felt that the bathroom in our room was not up to the quality of the rest of the room. It was in need of renovation, and for some weird reason the sounds from downstairs would filter up through the vent. We were very confused at first because we could hear full conversations and we couldn't figure out where it was coming from. We weren't in the room very much, and it didn't happen late at night - so it was less of an issue, but just weird.

Stayed: December 2012, traveled as a couple
Thank mja1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Murfreesboro, responded to this reviewResponded May 8, 2013

Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that the bathroom did not meet your standards. We also understand how important it is to have your Elite status recognized and apologize that this was not done. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

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Reviewed November 26, 2012

I should preface this review by saying that we stopped in here at the last minute while driving through the night in TN. We decided we just couldn't drive anymore and pulled in without a reservation at about 11pm. Front desk staff was nice enough but took a phone call just as I walked in and talked with the person (not a guest) for about 5 minutes before asking me what he could do for me. I had a good mind to walk out at that point but it was late and I was tired.
I was given a good rate ($73.99) and a first floor room. The room was clean and comfortable and the beds acceptable. There was a small refridgerator in the room. We didn't even use the shower or the TV or the indoor pool as we left at 5am in the morning to keep driving. They also seemed to offer a free breakfast but it was not operational before we left but we didn't expect it would be.

Room Tip: Request a 1st floor room as there is no elevator.
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  • Stayed: November 2012, traveled with family
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3  Thank jaymah2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Murfreesboro

Address: 2262 Armory Dr, Murfreesboro, TN 37129-6930
Phone Number:
Location: United States > Tennessee > Murfreesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #14 of 37 Hotels in Murfreesboro
Price Range: $88 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Country Inn & Suites By Carlson, Murfreesboro 2*
Number of rooms: 52
Official Description (provided by the hotel):
Book a spacious room or suite at the Country Inn & Suites By Carlson, Murfreesboro, TN to ensure you have all of the comforts of home, from free high-speed Internet access to the complimentary, hot Be Our Guest Breakfast buffet. Business guests can work efficiently with a 24-hour business center and on-site meeting space, while all guests can enjoy the fitness center and Read It & Return Lending LibrarySM. Grab a complimentary chocolate chip cookie from the lobby before exploring this hotel's location near MTSU's Murphy Center and Main Street in Murfreesboro, TN. Stones River National Battlefield, Discovery Center at Murfree Spring and various shopping options are also situated nearby. ... more   less 
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Also Known As:
Country Inn And Suites Murfreesboro
Country Inn & Suites Murfreesboro Hotel Murfreesboro
Country Inn Murfreesboro
Murfreesboro Country Inn

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