After reading great reviews on this hotel while driving down the road i decided to book a room. When i called the hotel I was instructed to call a 800 # as i was told they did not take direct reservations, I wasn't even given a chance to ask some questions... So much for gettin answers from the source.
So i disregarded this and called the 800# where i dealt with a person who could barely speak english. They took my
reservation but couldnt answer most of my questions.
When I arrived at the hotel I noticed the property was in a shabby area but still held onto my trust in the other reviewers. I was very gullible however, the staff was very unprofessional while checking me in. It took 10 minutes to check me in while they made me wait so the person leaving could "get off in time to go see their friend for drinks".
I may be picky, but i felt like that could have waited till I was checked in. The dissatisfaction continued. My room hadn't even been cleaned. I asked for a different room but they told me they would clean it and couldnt move me. When i asked why they just kept telling me how long it would be untill the room was clean. Not even an apology.
When i finally was able to return to my room i spotted a red stain on the floor that was from a piece of pizza that was laying on the floor on my initial entry. I was so angered that i was expected to accept this for $80 per night.
At this point i picked up my cell phone to seek out another place to stay. Unfortunately anything reasonable in town was booked or way to expensive. So i was stuck.
I decided I would stay but relocate for my second night. There were young kids running all over the hotel hooping and hollering and worst of all the thumping bass from the bar/ restaurant kept my family up all night.
Then at 7am the trash truck showed up to disturb what sleep we had gotten.
All in all the stay was awful. The hotel obviously doesn't go out of their way to make a stay enjoyable at all. I may have high expectations, but I'd like to think a hotel with such good reviews wouldn't miss on so many things that can ruin a guests stay.
Needless to say, i found a comparably priced room nearby that had good customer service and clean rooms. Im pretty sure after my experience though, that anything would have seemed better.
Next time i am cooming to town I will be certain to read all the reviews on a property and not just the brand new ones. Had i read all of Clarion's I wouldnt have stayed here. Lesson learned...
- Official Description (provided by the hotel):
- Recently renovated during Summer of 2010. ... more less
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- Also Known As:
- Clarion Inn & Suites Murfreesboro Hotel Murfreesboro
- Clarion Inn And Suites Murfreesboro
- Clarion Hotel Murfreesboro
- Holiday Inn Murfreesboro
- Murfreesboro Holiday Inn