Hotel had two LARGE events booked on same evening ( we were not informed of this at time of check in). One in ballroom and one in back parking lot (Music Festival) At 9PM the main parking lot was double/triple parked with NO reserved spots for hotel guests.
After circle the main lot and surrounding streets for 45 minutes, we double parked and went to reception desk to ask where registered guests were supposed to park. The only person there was the night manager, who was overwhelmed, he said that the main lot was for the event and that parking for guest was in their "lower lot" (seemed odd that guest wouldn't have priority in main lot near building). The lower lot was about 1/4 mile of right turns to a University of Scranton parking lot,which required climbing two flights of stairs to get to the back of the hotel. We were also told that the events would wrap up 11PM(ish). (Night manager, after our complaints, did adjust room rate, but in the end didn't make up for inconvenience or noise.) Our room was vibrating from the music and there was no way to get to sleep, and we could not turn TV up loud enough to block out noise. At 11:20PM we could hear the announcer bring another band on stage and knew this was NOT going to be over for a LONG time, so we went to front desk (again only night manager there) and said we were checking out. He was handling numerous other unhappy guests. So we got the night taken off our bill, left and drove the 5 hours back home. The valet (who was not out front any of the times we circled the lot) did appear and offer to move cars and park our vehicle for us, but with all the alcohol that was flowing at the music festival, we were not comfortable having our car in the hotel main lot. The valet was very nice and trying hard but he had his hands full.
We have stayed here many times in the past, but probably not in the future. We understand now that the "music festivals" happen often so ask first before you stay or else you won't sleep or be able to park close by.
Hotel is a lovely historic building, so it is a real shame to have such a bad experience.
Our room was nice when we checked in with good views, comfortable bed, but bathroom could use some attention. Water pipe access area wasn't covered completely, towel bar was crooked, curtain rod was broken and bath tub filler button wasn't working.
- Official Description (provided by the hotel):
- Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more less
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- Also Known As:
- Radisson Scranton
- Scranton Radisson