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Radisson Lackawanna Station Hotel Scranton
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Reviews (1,151)
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Reviewed November 26, 2012

Beautiful converted train station. Very grand 1st level lobby/dining area/atrium. 2 on site restaurants. We ate at Trax and enjoyed our dinner.

Friendy staff at the front desk, offered suggestions for breakfast in town.

Rooms were clean and seemed updated. Bathroom was small and tub surround was not of the highest quality.

Overnight we seemed to hear doors banging continually. Probably from wedding reception guests after the reception that was held downstairs in the evening concluded.

Now about the Sleep number beds....no one in my party could find a comfortable setting. the beds seemed to be working correctly, but they were just not comfortable. We did not sleep well.

Convenient to Steamtown Mall.

Would likely stay here again, although our feelings about the beds may change that.

Very nice property in general.

  • Stayed: November 2012, traveled with family
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Thank Jao988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan P, Guest Relations Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded January 5, 2013

Thank you for taking the time to write a review of our property. I am glad to hear that the front office staff was helpful and that you had an enjoyable stay. I'm sorry that you didn't enjoy the sleep number bed, but we also offer rooms with pillowtop mattresses. Just let the desk know your bed preference when reserving the room and they can assign you a mattress type.

On behalf of all of us here at the Radisson Lackawanna Station Hotel, thank you for your business!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

A place to stay if you are visiting to see Steamtown USA. Rooms facing the train track side have the steam trains that run during the day pass right under your room window! Steamtown USA and the Mall at Steamtown is a 4 block walk away. The building, due to it's nature, limits what the rooms can be like and mine was a little on the small size (king bed). While having a chair at the desk, there was no other chair in the room. Also, a limited amount of counter/table top space. Not an issue for me, but, for a couple, maybe. My Select Confort bed worked just fine. Bathroom were very nice! Now for the lobby; very nice, but, sound does travel up and since all room doors face the area above the lobby, may be an issue with light sleepers. The lobby is used for both the main dining room and for special functions, so, parties may be going on into the night. Because of the size and layout, would not recommend for families with small children. Also found the hallways on the room floors to be a little on the dark side especially at the elevators.

  • Stayed: November 2012, traveled solo
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1  Thank NCtravellerDurhamNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah E, Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded November 20, 2012

Thank you for choosing to stay at the historic Radisson Lackawanna Station Hotel in Scranton. I am so happy to hear you enjoyed your stay and it's convenient location downtown. Your comments and suggestions are greatly appreciated and I will be sure to notify the appropriate managers, especially considering the hallway lighting.

We hope you will visit us again soon, and enjoy the holiday season!

See you at the Station,
Sarah

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Reviewed November 15, 2012

The building itself is an old train station that has been converted and is terrific. Front desk worker was very generic personality wise and robot like. Room was very nice and well appointed. Bed was a Select Comfort bed that was not working well. Throughout the night woke up with little air in mattress. Was on the third floor and there was a huge light outside to light up the building and kept the room light all night. 4:15 AM, trash truck banging the containers. No rest in this part of the hotel. Had to pay $5.00 per night to park in an open parking lot with no security etc. MAYBE charge if there is a garage but for an open lot?

  • Stayed: November 2012, traveled on business
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Thank dfb281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah E, Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded November 20, 2012

We appreciate you taking the time to share your comments and experience while staying with us. I am sorry to hear that you experienced some unpleasant moments, especially concerning the comfort of your bed and the lighting in the room. I will be sure the proper managers are notified of your concerns in order to address them specifically.

We do hope you will visit us again when your travels bring you to Scranton, PA.

Regards,
Sarah

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Reviewed November 12, 2012 via mobile

Love all of the old history of the lobby, old train station benches in the hallways. Nice bar but skip breakfast at Carmine's, very bland. Rooms were clean but we had a tiny bathroom. Staff were very friendly.

  • Stayed: November 2012
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Thank Hf4f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah E, Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded November 20, 2012

Thank you for taking the time to share your experience while staying with us at the Radisson Lackawanna Station Hotel. I am pleased to hear you enjoyed the historical glory of this building as much as we do! I regret you were not satisfied with your breakfast experience at Carmen's 2.0, but you will be pleased to hear that we are continuously refreshing our menu in order to provide the highest quality and most tasteful experience for our guests.
We do hope to have you visit us again!

See you at the Station...

-Sarah

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Reviewed November 7, 2012

When you first enter the Station Hotel you are taken back to a time gone by. It is a beautifully restored train station with a grand lobby. The restaurant in the main lobby is called Carmen's. It is pricey but worth it for a special evening. The hotel bar is called Trax and it has a nice casual menu with a great atmosphere as well. They have live entertainment on Thursday, Friday, and Saturday nights. As far as the rooms go, they are well kept and spacious.

Room Tip: The upper floor rooms give a cool view of the lobby from above.
  • Stayed: October 2012, traveled as a couple
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1  Thank Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah E, Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded November 20, 2012

Marie G,

Thank you so much for your kind words and expressions about our restaurants, Carmen's 2.0 and Trax Platform Lounge. We are glad to hear you enjoyed your stay and the view from the upper balcony. Hope to have you visit us again soon!

See you at the Station...

-Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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