We had a most unpleasant stay and would strongly discourage anyone from staying here. We booked in on the Sunday prior to the Columbus Day holiday. In the evening there was a VERY, VERY LOUD band, accompanied by a screeching singer, playing in the lobby dining room playing for a wedding. Keep in mind that the rooms are all built above this cavernous lobby in which sound travels directly up to the rooms unobstructed by ceilings, walls, or any other impediment. The noise level in our room was so loud that one could not read, nor hear the television. Sleep was out of the question. When we call the front desk and asked if they could get the music lowered the response was "no way I can do that and it will be over by 10pm." It was not, the band played well past 10:00 PM. By 10pm I had a bad headache to say the least. Then, we were awakened at 6:30 the next morning by a wake-up call we did not request. When we again called the front desk the response was "I didn't call you" and there was no apology. When I asked to speak to the Manager, I was told that there was none on duty, until 8;00AM. This hotel lacks any sense of hospitality industry professionalism and customer service. DO NOT STAY HERE. Oh, and there was no toilet paper in the room when we arrived!
- Official Description (provided by the hotel):
- Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more less
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- Also Known As:
- Radisson Scranton
- Scranton Radisson