Not happy with our stay at the Radisson. When my husband and I arrived, it was late afternoon and very cold. My husband dragged his suitcase up the stairs to the entrance and I found myself struggling to get mine up the stairs. The valet was a few feet away from me, watching me, but didn't offer to help me get it up one of those steep stairs or offer to open the door. Maybe he assumed my husband would come back to help me. But if I saw a small older woman struggling with a suitcase, wasn't doing anything at the time and was an employee at that hotel, I would have offered to help. When we entered our room, the first thing we noticed was the strong cigarette smoke smell. Then we noticed the cold. It was in the low 30's outside, but the air conditioning in the room was on (not the heat) and set to the maximum setting. I don't know if the housekeeping service had done that to try to disperse the bad smell. We turned the a/c off, turned the heat on, tried to open a window and discovered they were sealed. So we called the front desk to complain about the smell. They sent a male housekeeper up who immediately walked into the bathroom to spray (the smell was in the bedroom, not so noticable in the bathroom), then did a couple of squirts from his bottle in the bedroom. Whatever he was squirting only briefly covered the smell. It came back and for the two nights we stayed there, I kept smelling cigarettes . Our clothes and everything smelled like cigarettes. To my knowledge, this was not a smoking room as it did not contain any ashtrays. My husband said we weren't going to spend much time in the room, so we might as well put up with it, since we had already officially complained to the hotel. We did not demand a replacement room, as we didn't want a normal guestroom. The room we were in was the jacuzzi suite, which, according to the hotel's website, comes with a jacuzzi bath, a refrigerator and a microwave. We chose the suite, since we were coming from a distance away, wanted to relax afterwards, and wanted to bring some of our own food with us. Well, the room had a jacuzzi bath. But it didn't have a refrigerator in it. There was a microwave, one of the big ones you used to see years ago. It was balanced on top of an ottoman and looked like it would easily slide right off onto someone's foot if they came too close to it. Yes, I did complain about that, and yes, the microwave was replaced with a smaller microwave that would fit on top of a mini-refrigerator, which was also brought. But why wasn't the room already set up with a refrigerator and a correctly-sized microwave? I shouldn't have had to complain about something that the hotel was supposed to provide us with. The room had a bed, a desk, one ottoman/microwave (later replaced with the mini-frig and newer-looking microwave), and one chair. We were two people. Other hotel rooms we have stayed at, in the past had two chairs, or a chair and an armchair. It would have been nice if our room had a second chair for one of us to sit on, instead of forcing one person to sit on the bed while the other got the chair. The lighting in the room was poor. Either the hotel was using bulbs with low wattage or the lighting fixtures that were installed were poorly-designed. When we entered the room, there was a mirrored closet by the door. The one light closest to it didn't illuminate all of the closet, so I couldn't see all of our clothes in it. There was a lamp on each side of the bed,. But when we turned on our lamps to read, my husband had to lean over the side of his side of the bed and I had to lean in the opposite direction, way over my side of the bed, in order to read. Besides the jacuzzi bathtub, there was a sink, then a bathroom with a toilet and a regular bath/shower. The lighting in the bathroom was so poor, that you could not see if you took a shower. Too dark. We enjoyed the jacuzzi bath. The towels were on the rack next to it. But I wish they had installed a towel rack next to the sink too. Whenever I used the sink, I had to walk over to the jacuzzi and lean over to the towel rack there to wipe my hands. By-the-way, the towels felt really rough. Don't know if they were just old, or that's just the way the towels are supposed to be. the last hotel I had stayed at (which wasn't a Radisson) had really nice soft towels. When we checked out of the hotel at the end of our stay, I was disappointed that the hotel did not ask how our stay was, or inquire about the smell we had complained about. I'm surprised they didn't call us back that first evening of our stay, to find out if things had improved. The hotel has two restaurants, Carmen's and Trax (latter is in the bar). We tried both and the waitresses in each were nice. I assume the hotel was shorthanded because of the holiday, as there was only one waitress in Carmen's when we went there for breakfast, and one in Trax when we went there for dinner. We went to Trax twice for dinner, since it looked like Carmen's was closed both evenings (Christmas Eve, Christmas day), even though Carmen's was open for a brunch 11am-4pm on Christmas day. We didn't attend the brunch but it sounded good. We had sandwiches, salad, soup for the two evenings we ate at Trax. They were good, but salty. The breakfast we had at Carmen's the day after Christmas was good, but the omelet was brown (I don't like burnt eggs). I didn't complain since the waitress was the only one waiting on the tables that morning, and talked about how she was going to have to spend Christmas with her family on the following weekend, since she had to work the holiday. I felt sorry for her and we left her a good tip. I would not stay at this hotel again and wouldn't recommend it. Yes, the lobby and elevators are pretty. But it isn't worth the price. Next time we'll stay at another hotel., have a more comfortable room with breathable air and nicer service.
- Official Description (provided by the hotel):
- Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more less
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- Also Known As:
- Radisson Scranton
- Scranton Radisson