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“Very comfortable, great staff, pet friendly!”

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Hilton Scranton & Conference Center
Ranked #1 of 10 Hotels in Scranton
Certificate of Excellence
GreenLeadersGold level
Reviewed December 30, 2013

I searched online for a pet-friendly hotel and this Hilton was available. The bed was very comfortable, the room had all contemporary amenities and was sparkling clean, the staff was very friendly and I would definitely choose this hotel again if traveling through Scranton.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank MandFRocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thank you for the review of our property! We take pride in everything from our in room coffee and pet amenities to the food and its presentation in all 3 of our restaurants on site. Our staff also takes pride in the way we take care of our guests. We do everything we can to make our guests comfortable and our housekeeping staff strives for perfection and cleanliness in every detail of our sleeping rooms.
Can’t wait to see you again when you come back to Scranton! Stop by the front desk for a dog treat next time!
-The Hilton Team

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657 - 663 of 982 reviews

Reviewed December 27, 2013

Would highly recommend a stay at this location!! Staff is very accomodating and courteous. Hotel is well furnished & clean. Rooms are well furnished & comfortable as are the amenities. Dining experience was very satisfactory in the hotel restaurant.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thank you so much for taking the time to post your feedback. We appreciate all of your comments. Trolley’s Bistro has not only an Ultimate Breakfast Buffet with omelets cooked to order but an A la Carte menu with excellent healthy choices. We are so glad you enjoyed your meals here and we hope you tried every one of our three restaurants! We do everything we can to make our guests comfortable and our housekeeping staff strives for perfection and cleanliness in every detail of our sleeping rooms.
See you again soon,
The Hilton Staff

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Reviewed December 16, 2013

This is one of my favorite hotels. The staff is extremely helpful and professional. The food in the restaurant is superb with great staff and ambiance. It is clean and you can tell the staff takes pride in their hotels.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thank you so much for your great review! When staying at a hotel we understand that the greatest thing for a guest is to feel like you are family. All of our staff takes pride in the way we take care of our guests. We are glad you had time to enjoy at least one of our three restaurants on site! We appreciate all of your comments and will be sure to pass them along to the restaurant staff!
Hope to see you again soon!
-The Hilton Team

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Reviewed December 9, 2013 via mobile

Was there for a convention. Felt the staff were very attentive. Just overworked. Very busy bar area so if that is the case, expect to wait a long time for service in their restaurant, even if you do not order drinks. Upon my departure, they exactly determined my needed departure time and had a shuttle ready within 15 minutes. Excellent service overall. Nice pool and weight room, though I never used each - only viewed from a distance. I'd stay there again.

Stayed: December 2013, traveled on business
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thanks so much for reviewing our property. Your comments and honesty are greatly appreciated. We anticipate your needs and accommodate to make all of our guests happy. We love to see smiles on faces when we do “the little things.” I will definitely pass your comments along to our shuttle staff! Thanks again for staying with us and we look forward to your next visit!
-The Hilton Team

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Reviewed December 6, 2013

Arrived late night due to traffic and inclimate weather. We were well received by front desk staff that answered our questions. Validated our parking ticket in adjacent lot. Our room was very clean. Bathroom extremely clean and matress very comfortable. Good night's rest.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thank you so much for your great review! Our staff takes pride in the way we take care of our guests. I will definitely pass the nice comments to the front desk staff and the housekeeping staff! We recently completed a 2.3 million dollar renovation to our entire hotel including our guest rooms and I’m glad you took notice of the effort in making your stay as comfortable as possible. Thanks again for staying with us and we look forward to your next visit!
- The Hilton Team

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Reviewed December 5, 2013

I travel to Scranton 4 or 5 times a year on business and have found the Hilton to far surpass any other option in the area. While all the Hotel staff are professional and helpful, I would give special mention to Katie Pardee and Sarah Bransfield. An excellent fitness center and indoor pool is a real perk after a long travel day.

  • Stayed: December 2013, traveled on business
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Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 18, 2014

Thank you so much Joe S., for taking the time to post your feedback. We appreciate all of your comments and will be sure to pass them along to the appropriate departments! Our property recently completed a 2.3 million dollar renovation along with a $45,000 update to our fitness center with state of the art equipment! The Hilton Scranton accommodates all of our guests with extended hours to our 50ft lap pool and whirlpool room along with 24 hour access to the fitness center. We are so glad you enjoyed your stay here.
See you again soon,
The Hilton Staff

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Reviewed December 2, 2013

This hotel is a gem in the heart of downtown Scranton. The staff are very friendly and helpful with directions to local events etc. The City is in the process of doing much needed road work which does slow the driving process down a bit but nothing major. As for architecture its as if one walked back in time most of the downtown buildings have been refurbished to their elegant era. A great find for the shopper and historian alike as there are great shops and the old train station are within walking distance.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank W1050TYcatheriner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 2, 2014

First let me thank you for choosing The Hilton Scranton for your stay and for taking the time to give us a TripAdvisor review! Our entire staff loves to make our guests feel right at home, busy or not you’ll get the special attention you deserve. Scranton is a great town with tons of history and we love to share it with anyone given the chance. Become our fan on Facebook or follow us on Twitter you’ll be up to date with all the fun events and activities going on in the area. We look forward to the next time you come to Scranton!
- Hilton Scranton Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Scranton & Conference Center

Address: 100 Adams Ave, Scranton, PA 18503-1826
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Scranton
Price Range: $112 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Scranton & Conference Center 3.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Scranton is an IACC certified conference center located in downtown Scranton Pennsylvania. The Hilton offers 175 guest rooms and suites with on-site dining options in Trolleys Bistro, Casey's Corner, PJ's Pub and the Electric City Cafe which proudly brews Starbuck's coffee. The hotel features a beautiful 50' lap pool, a whirlpool and a 24 hour exercise room. The conference center has 19 total meeting rooms including a 75 seat amphitheater and a grand ballroom accommodating up to 500 guests. ... more   less 
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Also Known As:
Hilton Scranton Hotel Scranton
Hilton Scranton And Conference Center

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