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“Sold our room at 1am”

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Fairfield Inn Scranton
Ranked #5 of 10 Hotels in Scranton
Washington DC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Sold our room at 1am”
Reviewed August 15, 2008

This was the most infuriating experience...we booked our reservation several days in advance, secured with a credit card.

The night of arrival, I called the hotel at 10:30pm to tell them we would be there around 2:00am. Tom at the front desk confirmed he would hold the room.

We arrived around 1:00am with our 3-yr-old twins groggy from a long, late night drive. And they tell us they sold our room! And that they secured a room 1 exit south at the Sleep Inn. By the way, we just came from the south.

Incredulously, we packed everyone back in the car and headed south 1 exit. We had a terrific experience at the Sleep Inn.

I called the Fairfield Inn General Manager a few days later to share the horrible experience I had with her hotel. Her response was, "I'm sorry for the obvious inconvenience. It's our policy to 'walk' no-shows so we don't turn people away if we have a room".

I politely explained *again* that we were not a no-show and that I am confident it is unusual for no-shows to call a couple hours ahead of time to let you know when to expect them. At that point she became rude and unprofessional. She offered no empathy for a difficult situation and only had policy and more policy to respond with (policy that clearly didn't apply to our circumstance).

At this point I decided we would never again stay at this hotel. If the General Manager cannot be kind and understanding over the phone to a customer I don't want to give them my business. I calmly informed her that our experience at the Sleep Inn was exceptional and that from here out we would be staying there.

She said nothing and hung up the phone.

  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Service
Helpful?
2 Thank MommyPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Milan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2008

A good rest after getting there from Europe...big and clean rooms, friendly staff and excellent breakfast. Also, close to many restaurants and shops.

Stayed July 2008
Helpful?
Thank seawind2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 14, 2008

A nice hotel, just like most other Marriott Courtyard type hotels. There is a Marriott Courtyard just adjacent in fact. The hotels are right next to a large shopping mall with many chain restaurants nearby as well. Downtown Scranton is about 5-10 minutes away on an expressway. Despite being close to the mall and highways the room was very quiet. The hotel has a small indoor pool. Room was clean; bed was good; air conditioner worked. The only negative was a bit of a musty or smoky smell that my wife noticed. I'm not sure if it was a non smoking room we were given, but there were no ashtrays, so I assume it probably was supposed to be non smoking.

Breakfast is included. Breakfast is in a small room off the lobby; not really a buffet, just a collection of some rolls and muffins, yogurt, cereal and Jimmy Dean egg sandwiches that can be microwaved. Adequate, but not what you'd want to eat every day.

  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank howard_ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo, California
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 13, 2008

I used my points to stay at this small hotel overnight while traveling on the East Coast. Great staff, nice beds - only problem was finding it which was not easy. Otherwise nice stay.

  • Liked — Beds
  • Disliked — Difficult to find
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Flowerbloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, Pennsylvania
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 17, 2008

Stayed at the Fairfield Inn Dickson City/Scranton for the 2008 St. Pat's Parade with some friends, and it was a great location for that. Plenty nearby to do, lots of choices for eating & shopping. Rooms were basic, clean, quiet, satisfactory, and what you would expect for the price. They have mini fridges. The beds are very comfortable. Maybe a tiny bit dingy in the halls and elevators. There is an indoor pool which is located right by the main lobby. This hotel is small in size. I would stay here again when in the area, especially for the right price.

  • Liked — location
  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank raven0729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 10, 2008

My overtnight stay was very pleasant. The pool area was great for an evening swim. Rooms very nice and clean. The breakfast was very good try the waffles.

  • Liked — The pool area
  • Disliked — not one thing
  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visitorNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 15, 2008

the rooms were decent. The breakfast room was on the small side. A waffle maker made the room uncomfortably hot in the morning. On the plus side, at least the breakfast bar had a waffle maker.

  • Liked — had a pool -- but we ddin't arrive in time to use it
  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank trippey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Scranton

Property: Fairfield Inn Scranton
Address: 949 Viewmont Dr, Scranton, PA 18519-1663
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Scranton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Scranton 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Scranton Fairfield Inn by Marriott welcomes you with excellent amenities and always-friendly service with a smile. We're conveniently located, within miles of major highways and over 50 restaurants, shops, and other attractions. Business travelers have made us one of the go-to hotels in the Scranton, PA area for our close proximity to the Oil and Gas region, major healthcare facilities such as CHS, Alliance Global, TMG, Geisinger and other major companies! Likewise, leisure guests love to stay at Scranton Fairfield Inn for a convenient rest near popular attractions: NBC's "The Office" Tour, Viewmont Mall, Steamtown National Historic Site and Mohegan Sun Casino. When you're ready to relax, do so in our spacious rooms complete with luxury bedding, free Wi-Fi and premium Satellite channels on 32" flat screen TVs. Start each morning with our newly expanded free hot breakfast, now featuring scrambled eggs, sausage, fresh fruit, Dannon yogurt and more. You'll also enjoy an indoor pool. ... more   less 
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Also Known As:
Scranton Fairfield Hotel Dickson City
Fairfield Dickson City
Fairfield Inn Dickson City
Scranton Fairfield Inn
Dickson City Fairfield Inn

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