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“Fairfield Inn Scranton Marriott”

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Fairfield Inn Scranton
Ranked #5 of 10 Hotels in Scranton
tobeor82b
Level 5 Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fairfield Inn Scranton Marriott”
Reviewed January 19, 2013

The actual hotel was located at 949 Viewmont Dr in Scranton. The bed was soft and the room was clean. The people at the front desk were extremely helpful. Coming into the hotel with baggage is a little tough as you have to open a single pain door and manuever your luggage in the door. The breakfast was ok, not great. Overall this is below what I expect of Marriott Hotels and Fairfield Inns I have stayed at in the past. but it is an older hotel, so was kept clean which was very nice. You get free WFI which is very helpful when traveling and free parking.

  • Stayed January 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tobeor82b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea C, Sales Coordinator at Fairfield Inn Scranton, responded to this review, February 6, 2013
Thank you so much for your review! We take great pride in delivering superb customer service and ensure that we keep our cleanliness expectations high. We hope that you will stay with us again in the future!
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249 reviews from our community

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    19
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Columbia, South Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 19, 2012

Pleasantly surprised with this hotel! 12 hour driving day, looked to stay in Scranton without any solid plans as to where we would stay. We vaguely knew the area around the mall from a previous trip, so we started there, browsing hotel listings on a smartphone. Found this hotel on Expedia for 20% off for the night, so we took it. Pleasantly surprised to find out that it was right behind the mall we were sitting in, and was very clean upon arrival. Typically we stay in hotels on the lower side of pricey, this one fell into an average price, which meant we were again surprised by the cleanliness of the room and the HD tv. Breakfast in the morning was simple, but not poorly done. Staff was retrieving more waffle batter for diners even a few minutes past the listed end of breakfast hours. Very pleasant staff. We did not use the pool but it looked very clean and all of the chairs were organized. The beds in our room were very comfortable, and we didn't hear a sound from surrounding rooms during our stay.
If this hotel was further into our return trip, we would definitely stay on our way back!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea C, Sales Coordinator at Fairfield Inn Scranton, responded to this review, January 14, 2013
Thank you for your review! We're happy that you had a pleasant experience with us and hope that you stay with us next time you need a room in Northeastern Pennsylvania.
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Douglassville, Pennsylvania
Level 5 Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 29, 2012

Had a two day stay at this hotel.....excellent choice....clean rooms, nice pool, excellent staff....great continental breakfast.
located almost in a mall....so there is lots to do.....many restaurant choices.. I would return if I were in the area again. Felt hotel was very safe!!

Room Tip: Second floor was a good choice for me.
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sue c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea C, Sales Coordinator at Fairfield Inn Scranton, responded to this review, November 26, 2012
Thank you for your response! We take pride in keeping our cleanliness standards high. We hope you will stay with us the next time you are in our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 8, 2012

The Marriott brand has always been my first choice of hotels when I travel for the simple reason that it is clean. I've stayed at the JW Marriott right down to their low budget hotel like the Fairfield Inn and Townplace Suites and all seem to have the same standards of cleanliness. Rooms smelled fresh, clean and up to date. Pleakfast was Jimmy Dean breakfast sandwiches among other items. Not a bad band for your buck. Don't use the directions from the website to get here, they are wrong from 81 South. There is also some construction and detours. A bit of a pain to find, especially if one is tired and arriving late.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea C, Sales Coordinator at Fairfield Inn Scranton, responded to this review, November 26, 2012
Thank you for you review! We are happy that you found your stay comfortable and will look into getting correct directions on our website!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 25, 2012

A typical older Fairfield Inn, no surprises there, but despite very pleasant and helpful front desk staff, the hotel could do no better than an overall average due to a much needed overhaul and refurbishing.
In particular, the base of the bath tub was so worn out that where you would stand for a shower looked permanently stained, so much so that my wife refused to stand on it. Half of the painted veneer on the edge of the bathroom door was missing and the bare wood was exposed. This stay was basically just a place to sleep for the one night and at least the bed was comfortable.
On the plus side, despite the flaws, housekeeping seemed to do a decent job of having the room well kept. The television was very clear and had good definition.
There's an indoor pool, which although we did not use, the water looked very clear. The complimentary breakfast was adequate, while the staff were very cordial and did a good job keeping the area clean.
The location of the hotel is well situated in a large shopping area with a mall, several strip malls and the usual assortment of "big box stores". Plus there are enough restaurants within a five minute drive to satisfy any appetites for a week or more. There's also a large IMAX movie theatre
about a mile away just off the same road next to Kohl's.
Someone said they heard the hotel was undergoing refurbishing, if so future reviews might reflect that. Until then, just an average room.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retired62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Fairfield Inn Scranton, responded to this review, August 4, 2012
Thank you for you review. We do work hard to upkeep our hotel. We will follow up with maintenance issues such as the ones you have listed. I do apologize for the tub surface being worn off. We do make sure all the tubs are cleaned. I am glad that you found the staff helpful and pleasant.
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Pointe Claire, Canada
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 12, 2012

We've stayed here before and continue to do on our way from Montreal to/from the southern USA. The rooms are clean with windows that open. We stayed four nights here on two occasions in the last month and enjoy the hotel.

Some beds are newer than others and on our last stop-over we asked for firmer beds. We were definitely more comfortable in the newer beds.

The motel is close to restaurants and a large mall with an excellent BAM bookstore.

The Dickson City Fairfield continues to offer a friendly staff and good value.

KG

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kgmontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Fairfield Inn Scranton, responded to this review, May 12, 2012
Glad you enjoy our hotel!! Thank you for your loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ambler, Pennsylvania
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 29, 2012

Location is fantastic and the staff could not have been friendlier. This is not a luxury hotel, but it is great for the price. Basically clean and well maintained. Wild be nice if the spa works, but the kids enjoyed the pool!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dwg30039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Fairfield Inn Scranton, responded to this review, February 3, 2012
Thank you for your reponse. Glad you all enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Scranton

Property: Fairfield Inn Scranton
Address: 949 Viewmont Dr, Scranton, PA 18519-1663
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Scranton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Scranton 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Scranton Fairfield Inn by Marriott welcomes you with excellent amenities and always-friendly service with a smile. We're conveniently located, within miles of major highways and over 50 restaurants, shops, and other attractions. Business travelers have made us one of the go-to hotels in the Scranton, PA area for our close proximity to the Oil and Gas region, major healthcare facilities such as CHS, Alliance Global, TMG, Geisinger and other major companies! Likewise, leisure guests love to stay at Scranton Fairfield Inn for a convenient rest near popular attractions: NBC's "The Office" Tour, Viewmont Mall, Steamtown National Historic Site and Mohegan Sun Casino. When you're ready to relax, do so in our spacious rooms complete with luxury bedding, free Wi-Fi and premium Satellite channels on 32" flat screen TVs. Start each morning with our newly expanded free hot breakfast, now featuring scrambled eggs, sausage, fresh fruit, Dannon yogurt and more. You'll also enjoy an indoor pool. ... more   less 
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Also Known As:
Scranton Fairfield Hotel Dickson City
Fairfield Dickson City
Fairfield Inn Dickson City
Scranton Fairfield Inn
Dickson City Fairfield Inn

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