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“Great staff makes up for traffic noise”

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Residence Inn Scranton
Ranked #6 of 10 Hotels in Scranton
Reviewed May 22, 2012

During a recent road trip, we decided to stay at the Marriott Residence Inn to give ourselves a much needed break. I had booked the one bedroom suite but upon arrival, was pleasantly surprised to see that we had been upgraded to a 2 bedroom suite. Seeing my name on the notice board that welcomed rewards members was a really nice touch too!

Although I have stayed at several other Marriott chains in the past, this was my first time at a Residence Inn. I have however stayed at Hilton’s version (Homewood Suites) a few times and based strictly on esthetics, this Marriott fell a bit short. First impressions were that the building/structure was clearly on the older side. The suite was very spacious and clean though. The front door opened to a living room/kitchen area, complete with appliances, pull out sofa bed, flat panel tv and gas fireplace. Each bedroom was equipped with its own bathroom (toilet and shower in enclosed room with sink/vanity open to bedroom), very comfortable bed and flat panel tv. Unfortunately, this room faced the highway and being a light sleeper, I really didn’t get much sleep, which defeated the whole purpose of the stay. Also, the pull out sofa bed was not very comfortable.

The staff at the hotel more than made up for the noise though. Everyone from reception, to the cleaners, to the ladies running the breakfast room (more on this later) was incredibly friendly and seemed very genuine. The hotel offered a complimentary breakfast and they did not take the easy route with cereal and pastries. The ladies running the breakfast were exceptionally good and kept bringing out freshly cooked eggs, sausage, potatoes etc. They somehow also managed to get around on multiple occasions to each table and ensure that the guests were satisfied. Outstanding!

I did not have the opportunity to explore the hotel’s amenities so I can’t comment on those. On a semi-related note, there is a Japanese buffet/teppanyaki restaurant literally across the parking lot, which offered great value ($6.99 per person for weekday lunch). I’ll post a separate review on the restaurant shortly. There are plenty of other dining options in the area as well, most within walking distance.

Overall, and despite my comment regarding freeway noise, I would definitely recommend this hotel without hesitation. If you are cursed with being a light sleeper, just ask for a room that faces something more quiet and you will not be disappointed.

Room Tip: Avoid rooms that face the freeway
  • Stayed: May 2012, traveled with family
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2  Thank JGF75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded June 4, 2012

Thank you for the kind feedback, we strive to make all of our guests experiences a positive one. We hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (159)
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122 - 128 of 159 reviews

Reviewed April 30, 2012

Blah- it's the only word that I can use to describe our stay here. The hotel overall all is nice. The rooms really need some updating. It was like stepping back to 1985. The room was excatly what we signed up for. However, it seemed old and had a funny smell. The Heater / AC was beyond loud each time it clicked on and made a horrid clinking sound- like a wake you up out of a sleep sound. We only stayed at this hotel b/c it had a pool and we have a young child. The pool ( Indoor ) was freezing - not swimable cold. We asked the young man working at the front desk and he just looked at us and said " I don't know how to fix that, they lock it up and don't give us the keys." I will also point out, this same young man, when asked where a good place to go pick up a pizza was, replied " I am lactose intolerant, I don't eat pizza." I get that, but you aren't going to dinner with us, we just asked where good pizza was? I am sure this is a question he gets asked a lot and it was an odd answer. I don't like Asian food, but I can tell you where a good place in our local area was.

So after we pulled our disappointed 4 year old out of the freezing pool ( which other were doing the same ) we headed back to our room to listen to the AC/Heat clank away all night. Fun times.

The pros - located in a good area, close to a lot of good stores and dining- right of 81.

If you can find somewhere else to stay, do it. We would never stay here again.

Room Tip: Stay somewhere else
  • Stayed: April 2012, traveled with family
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1  Thank JMN19701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded June 4, 2012

Thank you for your feedback, we are very sorry we did not exceed your expectations and will use your comments as a retraining exercise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2012

Wow is this property tired! While a renovation is needed, probably this hotel should be replaced in total. Here is our experience: checked in around 4pm and the desk person had a dreadful time muttering about not being sure that our room was ready. When he gave us the key finally (15 minutes perhaps), he said that the carpet might be damp because it had been shampooed that day. I asked for another room but he said they were sold out. In fact the room still had an odour from the chemical used so we opened windows to try to freshen it. Not a great start.
When I checked the dishwasher to remove a glass for drinking, I noted that the dishwasher had not drained well as it had unclean water still there and one of the dishes still had lots of food on it!
Needless to say even though the bed is very comfortable, our sleep was anything but satisfactory!
No more Residence Inn for me!

Room Tip: FIND ANOTHER HOTEL! Probably no good rooms here!
  • Stayed: April 2012, traveled as a couple
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1  Thank arnaldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded June 4, 2012

Thank you for your feedback, we are very sorry we did not exceed your expectations and will use your comments as a retraining exercise.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

The bed was one of the most comfortable my husband and I have ever slept in....it was like sleeping on a cloud. My husband enjoyed the indoor pool, which was not crowded (in fact he was the only one in there), the breakfast was normal, nothing exciting. We would stay again for that bed in a heartbeat!

  • Stayed: March 2012
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Thank jwelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded March 26, 2012

Thank you for your kind feedback, we are very happy you enjoyed your stay with us and had a restful nights sleep. We look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2012

We were looking for somewhere in the area that could comfortably sleep 5 for a "girls weekend" to celebrate my mom's 70th birthday. A 2 bedroom suite and reasonable price made this hotel our choice; a late check-out time, free breakfast and indoor pool were just icing on the cake. The staff was very friendly and helpful, everything we needed was in the room when we got there, and the breakfast was excellent. The pool was open until midnight, which was a pleasant surprise!

Room Tip: There was some road noise from Rte. 81, and being on the first floor we noticed some noise from the...
  • Stayed: February 2012, traveled with family
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1  Thank Kathy_in_17315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded February 13, 2012

Hi,

Thank you for your feedback regarding your recent stay at our Residence Inn. We are very happy you were able to enjoy a girls weekend away! We hope to welcome you back in the future.
Amanda E
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2012

Marriott put two hotels where there should be one. Icy and small parking lot. No portico to pull up and check in, no automatic doors, cheesy luggage carts. Great friendly staff.

  • Stayed: January 2012, traveled on business
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Thank workaholicmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded January 20, 2012

Thank you for your feedback, and kind words regarding our team. We pride ourselves on delivering great service.
We hope to welcome you back!
A Evans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2011

Looked for a nearby place to spend 1 evening with an indoor pool for the 2 grandchildren and chose this property. All in all in was a great choice and receiving the retired military rate was a plus. The whole staff and weekend General Mgr were extremely helpfull and polite. Facilities were clean and comp breakfast was great, sausage, scrambled eggs, potatoes,sausage gravy,fruits, pastrie, etc, etc. Dining options are numerous and all in a 1 mile area; Olive Garden,Red Lobster,Texas Roadhose,Panera Bread,Red Robin,UNO Piizzeria 2 Chinese Buffets, 2 pizzza (Italian restaurants) Dennys and all fast food places plus a few ole fashion diners. Shopping also; Wal-Mart, Target, Lowes, Home Depot and a Mall. If you spend 1 or more days you have it all. Quiet, clean and friendly.

Room Tip: 1st floor good for pool and hot tub use.
  • Stayed: December 2011, traveled with family
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Thank DAVEThroop_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, General Manager at Residence Inn Scranton, responded to this reviewResponded December 13, 2011

Thank you for the kind feedback regarding your stay at the Scranton Residence Inn by Marriott. I'm truly happy you enjoyed your stay.
We hope to welcome you back in the future.
Yours in hospitality,
Amanda E
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Scranton

Address: 947 Viewmont Dr, Scranton, PA 18519-1663
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Scranton
Price Range: $121 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Scranton 3*
Number of rooms: 78
Official Description (provided by the hotel):
Discover award-winning service and convenience at the favorite extended stay hotel- the Scranton Residence Inn! Our superior location is only a few miles from major highways and over 50 restaurants, shops and entertainment destinations. In addition, our hotel is in the heart of Northeastern PA's Oil and Gas region and only minutes from many healthcare facilities including CHS, Geisinger, TMG, and Allied. You'll feel right at home with complimentary perks that include daily hot American breakfast buffet and a social hour three nights a week featuring light fare with beer and wine. Guests enjoy access to our 24-hour fitness and business centers, indoor pool, and grocery shopping service. Our spacious suites feature fully equipped kitchens and free Wi-Fi. We're pet friendly, too! Are you a frequent Marriott guest? Take advantage of the exclusive Marriott Rewards Program. Whether traveling for work or play, make the smart choice of extended-stay hotels in Scranton, PA - Residence Inn by Marriott Scranton. ... more   less 
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Also Known As:
Residence Inn Scranton Hotel Scranton
Residence Inn Dickson City
Dickson City Residence Inn
Scranton Residence Inn

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