First time staying at a Sheraton, and it was a big disappointment! To get cool air in our room, we had to put the fan on auto and adjust the temp to where we wanted it, ok, understood. However, this was told to us after the 2nd visit to the front desk. The first visit was at 3:30 in the morning because we both woke up sweating in an 80 degree room. The clerk at the desk told me to put on the fan and that should help, when I asked him what the check out policy was since we were to stay another night, and I was not staying in a hot room again, he just told me as early as we could let them know. It did not faze him that we were sleeping with the windows open, a whole 2 inches and listening to the noise from I-91, the birds and the emergency vehicles. It also didn’t bother him that we were thinking of leaving and no attempt was made by him to help us. He laughed as I walked away and said I was going to come back and sleep in the lobby where it was cool. The next morning we spoke to another clerk who explained that we needed to put the fan on auto and at the temperature we wanted and that would cool the room down. If it didn’t, let him know and he would send someone up. We went to our “continental breakfast” in the club lounge, where we left because there were very limited offerings and went down to Picks for breakfast. We were not offered a choice of buffet or a menu, we were told to help ourselves to the buffet. After $30 for two omelets, coffee, juice and some fruit, we left for the day. Upon returning to the hotel and our room, the temperature was at 80 degrees again! This time when we went down to the desk we spoke to the bellman and he sent up the mechanic right then, and we went to have hors devorves in the Club Lounge, this was enjoyable. 45 minutes later, back in our room, the bellman came to our room and told us that yes there was something wrong with the heat. He then gave us a key to a new room, and coupons for a free breakfast at Picks for the next morning. He did offer to help move us to our new room. It should not have taken 3 times for someone to finally address the problem. The coupons for the breakfast was a nice touch, however, more compensation should have been offered for our inconvenience. Other issues, the beds felt like you were sleeping in a hole. I kept rolling into the middle. Also, the parking lot is not the best situated at $12 a night, it is very tight quarters and not easy to maneuver around. The staff that did help us at the end was professional and helpful, but again it should not have taken 3 times. If a customer is at the front desk at 3:30 in the morning, there is a problem! We have reservations for a Sheraton in Burlington, VT, in October with a group of friends, we hope that we have a better experience at that one!
- Official Description (provided by the hotel):
- Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more less
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- Also Known As:
- Sheraton Springfield At Monarch Place Hotel Springfield
- Sheraton Monarch Place
- Springfield Sheraton