We booked our hotel stay through Hotwire.com. We were specifically asked how many people were staying in the room and their ages which we listed (myself, my wife and 2 children). When we checked in today at the front desk they said the only room available was a room with ONE king size bed and that they could only give us ONE roll out bed. Therefore, I had to sleep on the floor. Terrible. They 'upgraded' us to the 'club' level on the 12th floor (of 12 floors). Our room (1212) was situated right next to the 'club room'. We were all awoken at midnight by 30 minutes of LOUD vacuuming in the club room. I complained about this to the front desk, they said they would call up and have the vacuuming stopped. It didn't. It went on for another 30 minutes. ----other complaints---the hotel charges nearly $10 bucks a day for wi-fi...that's a total joke and ripoff, no explanation required. They charge $12.95 to park your car overnight. This is NOT Boston or NYC, this is SPRINGFIELD, MA!!! I have read many reviews from the manager saying there are restaurants in the walking area...NOT TRUE. Walk one block to the right or left and your walking into the projects. Very disappointed, I am calling corporate offices after we get home from six-flags tomorrow.
- Official Description (provided by the hotel):
- Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Springfield At Monarch Place Hotel Springfield
- Sheraton Monarch Place
- Springfield Sheraton