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“New staff and upgraded rooms”

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Sheraton Springfield at Monarch Place
Ranked #5 of 8 Hotels in Springfield
Boston
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“New staff and upgraded rooms”
Reviewed November 5, 2012

Stayed at the Sheraton again. They have upgrade some of the rooms which are very nice. Additionally, the front desk staff and the cleaning people have really done a good job at the attention to detail.

Room Tip: Choose room 1236. It has a fireplace in it.
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  • Stayed November 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GlobalRE007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
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English first
London, United Kingdom
Level 6 Contributor
110 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed November 3, 2012

We stayed for two nights and found the hotel to be spacious, clean and comfortable. The atrium design is appealing and the rooms were modern, although a little worn in places. We had a club level room, which meant that breakfast was included - this was a bonus, as was the fridge full of complimentary soft drinks and water which you could help yourself to at any time. We were caught out by the evening drinks and snacks though - we had assumed alcoholic drinks were also complimentary, but discovered to our cost that they were not! No price list was displayed, and I did feel that this was misleading.

There is a large swimming pool, hot tub and sauna and there is a sports bar where you can get the usual bar food. The quality of the food was excellent, and the portions were very generous. My only complaint is that the bar itself was a bit down at heel, and not very welcoming, although the bar tender did do his best to make me feel at home.

The hotel is not located in a particularly wonderful area - lots of homeless people seem to congregate nearby, and the whole area closes down on Sundays, giving it a rather dissolute appearance.

Would I stay here again? Yes, if I was passing through Springfield and wanted somewhere clean, comfortable and convenient.

Room Tip: I definitely recommend the club level rooms.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJaneUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterbury, Vermont
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 18, 2012

I am an SPG Platinum member. I stay at Starwood properties at least 50 nights per year and have stayed in at least 100 Sheraton properties in North America. The Sheraton Monarch is easily the worst Sheraton property I have ever stayed in. If you look on the Starwood website you will see that this hotel is rated as a category 2 property (which is usually appointed to Four Points properties). This should be a big warning sign. The property itself has a very nice layout, a large atrium property. However, the rooms are dated beyond belief. Furniture and carpets are torn, stained and frayed. TV's in most rooms are not even flat screens.

As A platinum member I am usually upgraded to a suite and even their suites are in terrible shape. The service is spotty. Parking is a nightmare, as there is a very small lot below the hotel that is full 50% of the time. When this happens you have to park in a lot across the street under I-91. From this lot it is a very long walk to get to the front desk, especially if you are carrying bags.

There is often a seedy element hanging around the lobby. There is a sports bar on the property that has some of the worst bar food I have ever eaten.


My advice is the following. Avoid this property! Stay at the Sheraton at Bradley Airport. It is 15 minutes south of Springfield and that property is 100% better and is about the same price.

Room Tip: Half the rooms are right on I-91. try to get a quiter room on the other side of the hotel and on a h...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matteaucubed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Springfield hotels

New Bedford, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2012

When I arrived at the desk to check in the clerk seemed very flustered and was beyond rude. I felt like i was being brushed off and just thrown out like another number. The restaurant staff are decent. I came to the front desk Tuesday night and asked about local restaurants, Again the blonde was extremely rude and did not seem like she wanted to be there whatsoever.

The beds are very comfortable.
The hotel is atrium style so you hear everything all the way from the bottom to the top.

If you have a choice of hotel, this should not be your first pick.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christine t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centerville, Massachusetts
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 15, 2012

The exterior of the hotel was not very inviting, but the inside was nicely decorated and very appealing. Our room, which was well appointed, was on the 6th floor overlooking the highway and had a distant view of the river. During the night the highway traffic was somewhat annoying.

The hotel provided two complimentary bottles of water in our room. Due to dinner and breakfast obligations in town, we did not eat at the onsite restaurant, which had an inviting menu.

For $12.95 per night we found the attached garage quite convenient. Overall we enjoyed our brief stay at this hotel and would stay there again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland NZ
Level 6 Contributor
155 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 14, 2012

Self and spouse stayed here 1 x night while on a Trafalgar coach tour. Strangly designed place - all floors are triangles which means the sign indicatiing room numbers, outside any lift, is unecessary as if one keeps walking the room is reached. Our room was very good, linen clean, bathroom well equipped.
An evening walk around the block was not so ideal. Liquor bottles thrown into doorways, obvious loiterers on the road nearest the main through highway.
In-house breakfast & dinner were Trafalgar specials in a separate room so comment on the restaurant is outside my scope.
I suggest the hotel is of 3* standard but not in a good position. I wouldn't go back, even were the occasion to arise - which is unlikely.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Probian9910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 14, 2012 via mobile

Stayed here for two nights. Our room on the 8th floor was very nice, though it faced out over the highway and there was constant traffic noise through the night. Could not believe in this day and age there was a $9.95 Per Day wi-fi charge! Seriously??!!?? Also a $12.95 parking charge in their garage! Breakfast choices were extremely limited and overly expensive for the offering, with a $2.00+ charge for coffee, unless you ordered the $12.95 all you can eat breakfast buffet, which obviously they want you to do. There were two bottled waters provided in the room, with attached cards ... One was complimentary and the other was something like $2.50. Kind of felt like we were getting ripped off with all the extra charges.

Stayed October 2012, traveled with family
Helpful?
1 Thank Paige925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Springfield at Monarch Place

Property: Sheraton Springfield at Monarch Place
Address: 1 Monarch Pl, Springfield, MA 01144-1099
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
Official Description (provided by the hotel):
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton

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