I stayed here for 5 nights on a business trip. I had a nice room on the 10th floor but I had to switch rooms a few times due to a crying baby in the next room and a musty room that made my allergies act up.
In the rush of moving, I accidentally left my laptop in the last room
I was in. When I called about it, they said they would look into it. After 2 days, I still didn't get an answer. There was no sense of urgency from the hotel to recover the item. An incident report was not even filed until the next day. I requested for the key entry log and 2 staff members went into the room after me. These people were not held accountable at all. The hotel simply did not care whatsoever. They said they are not liable for the loss. They didn't even offer anything to appease the situation. So much for customer service. Will never stay at a Sheraton again. So if you decide to stay here, be careful with your belongings!
- Official Description (provided by the hotel):
- Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Starwood, Priceline, Orbitz, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Sheraton Springfield at Monarch Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Springfield At Monarch Place Hotel Springfield
- Sheraton Monarch Place
- Springfield Sheraton