I am thinking of my stay in two parts. First, I got a great price on Priceline, and if I think of it in those terms, I have absolutely no complaints. However, had I paid rack rate for this hotel, I would have had some issues.
The hotel is conveniently situated off two major interstates and I had no problem finding it. It is in the downtown area, which appears a little seedy, but I never felt unsafe, just a typical downtown.
I checked in after a 13 hour travel day and was just exhausted. My room was across from the elevators and I was a little concerned, but that turned out to be a non-issue. The carpet in my room, upon my arrival, had been freshly cleaned and was still slightly damp in areas. I debated asking for a different room, but was so tired I decided against it, figuring the carpet would be dry the next day and I was just going to sleep that night anyway. And hey, at least I knew it was clean! But 3 days later, upon check-out, there were still areas of the carpet that were damp! Luckily I was gone from the room for most of my stay and when I was in it I just kept my slippers on.
I had signed up for the wireless internet access and really needed to get online before I went to bed that first night. After an hour on the phone w/tech support, I was still unable to stay connected. I wound up using the hard wire access for my entire stay. I am pretty computer literate and this was not an issue with my computer, but definitely a hotel issue. However, they did not charge me the access fee for that day.
Internet is $9.95 daily and parking is indeed $13.00/day as others mentioned, again, if I had paid full price for the hotel, it would have been harder to swallow.
Everyone in the hotel was extremely nice to me save a woman who appeared to be the day manager one morning. I went to the lobby in search of coffee, having already drank the in room coffee provided. There is no coffee station in the lobby like a lot of hotels, and it was obvious I was bothering her by asking about it - she told me to go to Dunkin Donuts (which IS close by).
My room was fine in general aside from the carpet. And while the whole hotel has gone non-smoking, my floor must have been a smoking one in the past since I caught whiffs of old smoke in both the room and the hallways throughout my stay. Nothing terrible, but evident. Bed is very comfy and I do love their line of toiletries. No refrigerator, which was disappointing, and $4.00 bottled water.
Bathroom area is very small but recently remodeled. Oddly, there is only one towel rack in the whole bathroom and that is in the shower. Don't know if they just forgot to put them up? A little odd and not conducive to reusing towels.
I did not eat at either restaurant so cannot comment on the food.
Bottom line, this Marriott will nickel and dime you to death. They have a way to go to deserve the price they regularly charge, and I would not stay here if I had to pay full price, but for my purposes and for the price I paid it was a good deal.
- Official Description (provided by the hotel):
- The Tower Square Hotel Springfield, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Tower Square Hotel Springfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Springfield Hotel Springfield
- Springfield Marriott