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“Very clean and quiet stay”

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La Quinta Inn & Suites Springfield
Ranked #3 of 8 Hotels in Springfield
Certificate of Excellence
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519 reviews from our community

Traveler rating
    201
    217
    64
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    18
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244
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Milan, Italy
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 25, 2013

Stayed here for one night, arrived late in the evening.
The Guy at the Reception was very friendly, giving us good suggestions for dinner.
Room and bathroom very comfortable, great bed, very clean.
Breakfast was ok.
I recommend this Hotel for short stay.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FWulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 22, 2013

I booked a room with 2 queen beds and the sleep sofa for myself and 2 friends over Labor Day weekend. We paid $286.41 for 2 nights.

I tried to check us in early but was turned away because they had to prepare for a very large group, which is understandable. However, much to my chagrin, the front desk clerk was not friendly or happy like those mentioned in other reviews. She was just matter of fact. Even when we returned hours later she was still without personality.

Our room was clean and housekeeping did a very good job daily.

The sleep sofa's mattress was extremely uncomfortable. I felt every spring. Even a mattress topper wouldn't be enough to get comfortable.

We enjoyed the free breakfast both mornings. Due to the holiday weekend, there was a long line but people eventually split up into 2 lines, one for the waffle makers and one for everything else. Breakfast options included cold cereals, instant oatmeal, yogurt, fruit medley, bacon, eggs, pastries, toast, coffee, and tea. I'm forgetting a few items.

The hotel sits between downtown Springfield, a place I wouldn't visit after dark, and a Latino neighborhood with a mercado/panaderia (market/bakery). It reminded me of the ones in Southern CA. Puerto Rico Bakery 2917 Main St, Springfield, MA 01107

A few days after the trip I received an e-mail from the general manager, Shardool Parmar, thanking me for staying and an e-mail link to a survey. In addition to filling out the survey, I e-mailed Shardool Parmar directly regarding how bad the sleep sofa was. I never heard back.

So, it is because of the terrible sleep sofa, the unfriendly front desk clerk, and the general manager's disregard for my letter that they only get a 3 out of 5 points.

Room Tip: Ask to stay on a floor without large parties such as weddings or athletic teams.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Front Office Manager at La Quinta Inn & Suites Springfield, responded to this review, October 23, 2013
Dear Recent Guest,
First and foremost, we would like to thank you for taking your time in providing our hotel with great feedback. We do however; apologize for encountering an unfriendly front desk staff member, experiencing an uncomfortable sleeper sofa, and for our manager not responding to your email. La Quinta Springfield MA strives for excellent customer service through our "here for you" philosophy. We will make sure the unfriendly Front Desk and the sleeper sofa issue gets addressed in our next staff meeting so we can make the proper improvements. In regards to the manager not responding to your email, we do have a strong policy in place that requires our managers to respond to all guest issues, compliments, and complaints whether is via email, phone or in person. The manager and I searched through our emails and we could not find any response regarding this matter. Again, we apologize for not responding to your email but remember, it is feedback from guest like you that we continue to improve the quality of our service and the product of our hotel.
Thank you very much for your time and for choosing La Quinta Springfield MA.
Hope to see you again!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 22, 2013

Every year I attend a conference in Amherst, MA and throughout the years, I have stayed at a number of hotels nearby. This year, I chose La Quinta Inn in Springfield. From the moment the reservation was made to my departure, I was received by a pleasant staff and wonderful service.
The room was spacious, clean, and well equipped with everything I would need for my three nights stay. The full breakfast is excellent and serviced by a happy smiling staff at 6:00am.
I highly recommend this hotel to families and individual visits. It is an excellent choice for leisure, business, or simply a night of rest. The location was perfect for my visit as well.
I have nothing but great things to say about this faciliy.

Room Tip: Rooms are spacious and the beds are very comfortable.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Librada P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 13, 2013 via mobile

I was impressed by the newly renovated interior of this large high-rise hotel in Springfield. It is a really nice property and the breakfast included some hot options that go beyond a continental breakfast. I expected such a large facility in the heart of Springfield to be loud but was pleasantly surprised!

Stayed September 2013, traveled on business
Helpful?
Thank LG1837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fitchburg ma
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 12, 2013

We took four 16 yr. olds to six flags and stayed here on a Friday night. The staff was wonderful, the room was clean, and the whole place was recently renovated. The beds were very comfortable. The continental breakfast was great, eggs, pastry, fresh waffles, yogurt, bagels etc. The only issues we had were that the pool was rather chilly and their was no fan in the bathroom. I would defiantly stay at this hotel again if I were in the area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetravelinguys4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Springfield

Property: La Quinta Inn & Suites Springfield
Address: 100 Congress St, Springfield, MA 01104-3461
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Quinta Inn & Suites Springfield 3*
Number of rooms: 208
Official Description (provided by the hotel):
La Quinta Inn & Suites Springfield Hotel, Massachusetts is the ideal location for family fun or a business excursion. Located at the junction of I-91 and I-291 in Downtown Springfield (the only hotel in downtown with free parking), guests are just minutes away from some of Western Massachusetts greatest claims to fame: Dr. Seuss Memorial Sculpture Garden, the Naismith Memorial Basketball Hall of Fame, and Six Flags New England. Not here for fun? We hope you'll find some time to enjoy and let loose. Smith & Wesson, MassMutual, Big Y, Hasbro and Friendly's corporate offices are just minutes from the hotel. A long day must be started on the right foot! Here at La Quinta Inn & Suites Springfield Hotel, we will treat you to our free Bright Side Breakfast that include hot fresh Belgian Waffles, each morning in our tranquil breakfast and lounge area. Prefer to burn a few calories before breakfast? We have just the place for you! Treat yourself to a dip in our pool or a quick cardio routine in our fitness center. No matter how you get your morning started, we will help you get the day going right.If you find yourself having to do some work while here, our 24-hour business center has a desktop computer, printer, and free high speed wireless Internet access is available throughout the hotel.Every day must end; so let it end on a high note. Grab dinner at one of our area's great restaurants, like Theodore's, 350 Grill or Uno's Chicago Grille, or snag a cocktail after work in our lounge. When you're done, retreat to your modern and comfortable guest room for some rest and relaxation.La Quinta Inn & Suites Springfield, MA will be in your dreams! Fresh breakfast, luxurious beds, and a great fun-filled location. What more could you want for your family vacation or business trip? ... more   less 
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