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“Outstanding Staff”

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Hilton Garden Inn Springfield
Ranked #2 of 8 Hotels in Springfield
Certificate of Excellence
Sterling, Massachusetts, United States
1 review
“Outstanding Staff”
Reviewed November 19, 2013

I don't ever write reviews, but I was so impressed with the friendly and attentive staff at this hotel that I wanted to praise them! From the front desk to the breakfast to the room service each staff member we encountered was exceptionally friendly and helpful. The hotel itself is great, nothing out of the ordinary, and very clean, but the staff made the stay worth it!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Any
English first
Houston, Texas
Level Contributor
507 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
Reviewed November 19, 2013

We stayed for 2 nights, and enjoyed the fact that we could literally walk to the Basketball Hall of Fame when they opened, and avoid the large tour bus crowds. The room was spacious and comfortable, and the property remained quiet, though it is right beside the freeway.The beds suited both my husband and I, though he likes a firmer mattress, we both slept well.
After researching quite a few properties in this area, we are very glad we chose this HGI; it was definitely the best option in Springfield.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank joboxer555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, United States
1 review
Reviewed November 19, 2013

Hotel is fine a great place to stay when attending Eastern States Expo Shows. I did something different Google local restaurants and enjoy Simply Garlic, Wow. Theodore's Blues Bands, and many others. Give it a try.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2013

Very clean, modern hotel. Nice pool and hot tub. Very nice staff. Wonderful breakfast buffet and cook to order. Hot and reasonably priced. Great value. Close to many eateries. Ample, free parking. Close to the highway entrance.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SD1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta
Level Contributor
3 reviews
3 hotel reviews
Reviewed November 13, 2013

Like always I was very pleased with my stay in Springfield, MA Hilton hotel near the Basketball Hall of fame. The rooms was cozy and comfortable. I will be back soon and recommend this hotel to others.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Abithia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013

Stayed at the Hilton Garden Inn for close to a month while on business. Rooms are very clean, beds are comfortable, and I appreciated that each room has its own fridge and microwave. Breakfast in the lobby every morning is a nice option too. Can't say enough about the staff there - definitely a commitment to customer service.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank W S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Buxton, Maine
Level Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 27, 2013

You can't lose by staying here. Everything was immaculately clean and well tended. Front desk personnel were efficient and friendly. Cookies on the counter in the late afternoon! Although they disappeared by the time I went in hunt of one. The rooms were typical, two queen beds seem to be the norm - and totally non-smoking (yeah)! The bathroom was excellent, looking freshly redone. There was also a small Keurig machine in the room which is a great way to make coffee. I was hoping that it might alleviate the coffee taste to the tea I made, but sadly it still had a hit of coffee taste. The only thing that could have been improved was the beds were not the most comfortable. They were fine, and i'm nit-picking here. I've certainly slept on much worse. But they bed did not meet the same quality that everything else did. I would certainly not hesitate to stay here again.

Room Tip: Even numbered rooms face the parking lot and have less light pollution.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coop228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotels.com, Booking.com, Hotwire, Travelocity, Orbitz, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Hilton Garden Inn Springfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield

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