Worst restaurant we’ve ever been to. 200 types of tequila doesn’t mean anything if it takes 40 minutes to get a drink. The slow drink service, failure to get food to hungry customers, incorrect orders, and staff confusion frustrated all the customers in my seating area. Several walked out, and those of us who stayed were subjected to mistake after mistake. My husband waited 40 minutes for his first drink. An hour and a half after placing our order for the Empanada appetizer, a chicken fajita dinner, and the Nueva York Steak – the two dinners arrived and the appetizer was nowhere in sight. However, the server tried to leave something that we hadn’t ordered because, “It was on the tray”. Both dinners were wrong. My chicken fajitas only had the vegetables (no chicken) and my husband’s steak was missing the special gorgonzola butter. We notified the waitress who disappeared with my plate and returned about 10 minutes later with our missing appetizer. After another 20 minutes, I saw a waiter circle the other half of the seating area with my missing fajitas and unable to determine where they should go, despite the large, pink handwritten numbers on each table, he disappeared into the back room. I waited another 15 minutes, during which time a server tried to deliver a second order of empanadas, before the waitress finally returned, without the gorgonzola butter, to see how the fajitas were. She left in a huff and 5 minutes later returned with the fajitas and the gorgonzola butter. It was so bad that I was almost waiting for the cameras to come out and someone to tell me that it was all a prank. At the end of the meal, we were presented with the check, and laughed out loud when we saw a very tacky message, “If possible, please pay tip in cash” printed across the bottom.
We weren’t the only group experiencing problems. The couple seated next to us, who were seated and ordered before we got there, didn’t get their order until we were almost finished eating. Another party of 3 waited almost an hour to get their drinks. A nearby party of 4 received two of their dinners, one a fajita dinner, then waited nearly 30 minutes to get the fixings for the fajita order (tortillas, sour cream, etc…) and the other 2 dinners. It was one of the worst dining experiences we’ve ever had – we will not try it again.
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