I have never experienced such misdirections and misinformation by any previous hotel desk staff!
They claimed that "summer staff" were unfamiliar with the hotel and area.We,however,were traveling in late July well into the summer.After misinforming us a half dozen times about ground transportation,sites,ferries,restaurants etc.It became laughable.
We were promised a queen sized bed and given a full sized that they insisted was called a queen in Alaska.The small room was called "The Executive suite".It was a small 12'x12' room with a view of the parking lot.At nearly 250.00 a night it seemed ridiculously expensive but there are few lodging choices in Sitka.One of the young clerks was puzzled when we expressed dissatisfaction about the small bed.They could not understand why we would mind
since our Travel Agency had paid the bill.We asked who they thought prepaid the travel agency to broker our hotel arrangement.
The young clerks of course must be trained properly by management
to provide more than check in and out service.They should have brochures to give guests and above all it is OK to say you don't know rather than give misinformation.
The location was good and the room was clean.The hotel has a van for pick up at the airport.The hotel must be called to request pick up at the airport.For transport to the Sitka Ferry you can sign up at the front desk to request a local shuttle for transport to the Ferry Terminal.It was 6.00 per person
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- Also Known As:
- Shee Atika Totem Square Hotel Sitka
- Totem Square Hotel & Marina Sitka, Alaska