We went to the Midwest Grill (Rt 1, Saugus location) for Father’s Day. We had been there once before, for lunch, and were quite satisfied. This visit would prove to be quite different.
After getting a plateful of items from the messy hot/cold buffet/salad bar, we returned to our table to eat that, before starting on the featured meat entrees. The salad bar was much in need of a cleanup, with food spilled by diners around the trays and in many cases, in other trays.
While eating our appetizer, servers came around frequently offering all sorts of meats, which we declined, for the moment.
Once we finished our appetizers, we began to select from some of the meat offerings. One waiter brought around some sirloin steak. We felt it was raw (note that we enjoy our meats on the rare side of medium rare) and asked him to return when he had some that was more medium rare. Another waiter brought some steak tips that he said were well done. We asked him to please come back when he had some that were more medium-rare. Mixed in with some other offerings, the above was repeated several times during our meal … the same servers would bring our meat that was far from our liking and promised to return with something we would find more to our tastes. Yet each time they did not.
As we sat and waited the servers came out less frequently with fewer offerings. We finally complained to our waitress who was shocked and went into the back to speak with management. She returned very apologetic and assured us that they would be out with meats that would please us. Yet this did not happen; in fact there was a repeat of the same as before.
We spoke to the waitress again and again were assured it would be corrected … but it was not, even after waiting more than 20 minutes for them to grill up some new stuff.
When we paid the tab, the waitress again told us how bad she felt and that she had discussed this with the management, etc. It is interesting to note that unlike some other restaurants which we might have had some difficulty in the past, there was no offer to “comp” one or more meals (we had 3 meals at $20.95 each), no offer for a free dessert … nothing. In fact the manager never saw fit to stop by the table to talk with us about this experience. By the way, the restaurant was only about 25% full, so it was not a case that either there were too few customers or too many.
We left after almost 2 hours, much of it waiting for food, and did not feel as though we had a decent meal. It is quite unlikely that we will return.
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