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Red Roof PLUS+ Boston - Logan
Ranked #1 of 5 Hotels in Saugus
Certificate of Excellence
Reviewed September 26, 2013

Just want to share the fantastic experience we had from September 20 - 25! Darvin and all of the ladies that staff the front desk were exceptional and always more than accommodating. The housekeeping staff performed so well we never had to ask for anything. We plan on returning very soon!

  • Stayed: September 2013, traveled as a couple
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1  Thank Bennie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 27, 2013

Dear Bennie K,

Thanks so much for the great review :-) I am thrilled our team went above and beyond We strive to provide our guests with a positive emotional experience and when we have made a connection such as this it shows we are doing things right, so I really do appreciate this and will absolutely pass on your great comments to the team here. Thanks again and we can't wait to welcome you back next time you are in the area.

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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441 - 447 of 872 reviews

Reviewed September 25, 2013

This was our first RRI experience and thankfully won't be our last! The staff are unbelievably helpful, the room gorgeously renovated and the bed amazingly comfortable. We loved the bathroom, especially the bath tub and the sheer spaciousness of the room. The wifi was brilliant, coffee/tea making facilities always good, and the room super clean.

  • Stayed: September 2013, traveled as a couple
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1  Thank RobiStui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 26, 2013

Dear RobiStui,

Thanks so much for the wonderful comments you have left us! I am thrilled to hear how nicely you were treated and that you were impressed with our newly renovated rooms, and I will share your comments with the whole team here. We really enjoy reading about positive experiences our guests have and we hope if you come back to Boston we have the opportunity to host you again!

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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Reviewed September 25, 2013

The room was huge and clean. Another benefit was the free wifi. It takes about 20 minutes to the city of Boston. Fully equipped with microwave, coffee machine and refridgerator. We highly recommend this hotel.

  • Stayed: September 2013, traveled as a couple
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1  Thank SanMar777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 26, 2013

Dear SanMar777,

Thanks for staying with us and for taking the time to write a review. We all appreciate your recommendation and are glad you enjoyed your stay and the amenities we offer. Thanks for the great comments and we hope to see you next time you are in the Boston area.

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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Reviewed September 24, 2013

We stayed here last week and really enjoyed it! The room was HUGE and extremely clean, I really loved the hard wood floor...no one likes walking on nasty hotel carpet...ew. The staff were extremely nice and helpful. The bed and pillows were a little hard but that is personal preference. The location was perfect. If you weren't renting a car (we were), the train station was not far to ride to Boston or even Salem. This was the most affordable with good reviews than alot of other places around the area. I completely recommend this hotel and if we are ever back in the area, we will be staying here again. Thanks Red Roof!

Room Tip: I am not sure if we got a suite or not, and I am not sure that all of the rooms have hard wood floor...
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  • Stayed: September 2013, traveled as a couple
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Thank sherflynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 25, 2013

Dear sherflynn,

I am so happy to hear about the positive experience you had with us, thanks for sharing! We have renovated and all rooms are completely redesigned to give a boutique feel at the most economical rate in the area. We have replace carpet with wood style floors in the rooms and area rugs under the beds, new Serta Rest Suite mattresses, extra pillows, fridge & microwave in all rooms, large wall mounted flat screen TVs and spa inspired bathrooms. I am glad you found us to be so clean and to offer great service and will certainly share this with my team as we all appreciate comments like this from our guests. Thanks so much and we hope to see you soon!

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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Reviewed September 23, 2013

As previous reviewers have said, this is a really nice hotel. Rooms are spacious, clean and newly decorated. Staff are professional and exceptionally helpful. All up this would surely rate a Tripadvisor 5 stars.
But, and it is a big BUT, the hotel calls itself Boston Logan and describes itself as being handy for Logan airport. Unsuspecting travellers wanting an airport hotel, and without time to read the small print, might therefore see this as an ideal choice. In fact the hotel is definitely not in Logan, but is miles away. Indeed it is farther from the airport than any downtown hotel. It's really only suitable for those with a car as even getting to and from Boston involves a half hour subway trip plus a $24 taxi ride each way. In the interests of guest satisfaction, the hotel really should state its location more clearly.

  • Stayed: September 2013, traveled with friends
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2  Thank brit-oz-lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 24, 2013

Dear britz-oz-lin,

Thanks for staying with us and for sharing your comments on TripAdvisor. I am thrilled to read that based on the quality and service offered in the hotel that you believe we deserve 5 stars! We really appreciate that and I will share this review with my team. I do apologize if the location was not ideal for you. We are located 8 miles north of Logan Airport and downtown Boston which makes it easier for us to offer an economical alternative to staying in the Airport. Logan Airport is a 15 -20 minute drive, or we have flat rate of $24 in a taxi to Logan 24/7. Again, thanks for the wonderful comments and we do hope you stay with us again.

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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Reviewed September 23, 2013

Kudos to Katie at the front desk for helping us maneuver around Saugus to get to the hotel. There were accidents and terrible traffic and a GPS with no power. This is a very simple, clean, quiet chain hotel with all of the necessary amenities. Nice, clean hardwood floors and very nice beds. The price is right but the traffic from Boston to the hotel was a nightmare. The whole place looks like it has recently been refurnished and updated. Nice tub. There is no shuttle to the airport so I don't think it is a great choice for connecting to the airport. However, we would definitely stay here again. Katie was so helpful telling us where to go in the area for food and other things. Red Roof Inn, give Katie a raise. She is worth it.

  • Stayed: September 2013, traveled as a couple
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Thank WorldTravel1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 24, 2013

Dear WorldTravel1962,

Thanks so much for staying with us, and for the nice comments you've left us. I am so glad to hear you enjoyed the rooms, and yes they were completely renovated with all new amenities and design. I am thrilled to read about Katie's impact on your stay and will be sure to share this with her, I know she will really appreciate the comments as we work very hard to offer great service and really appreciate when it is recognized. We look forward to seeing you next time you are in Boston!

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

My Boyfriend and I traveled to Boston to see a Red Sox game. We arrived at about 1:30am Monday, and were greeted by Michelle at the front desk. She had us checked in quickly and we went to our room which looked just like the pictures on the website. The room was spacious, clean and the bed was very comfortable. There was a gentleman working at the front desk in the morning (I believe his name was Darvin) and he was willing to help us with directions to various places in the city and answer any questions. Michelle informed us of a taxi service that provides guests of the hotel a flat rate to the nearest T-rail station as well as directly to the city center and the airport which was very helpful. Thanks to Loudres (who was the housekeeper of our room) for such a clean room, it shows how hard you work! This hotel exceeded our expectations and we would definitely stay here again.

Room Tip: ice machine on the third floor was rather noisy so the rooms close by would hear the noise. I was in...
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  • Stayed: September 2013, traveled as a couple
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Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Red Roof PLUS+ Boston - Logan, responded to this reviewResponded September 23, 2013

Dear Kelly S,

Thanks so much for staying with us and for writing this review. I am so happy to hear about the service received by Michelle, Darvin, and Lourdes and I will absolutely share these wonderful comments with them as I am sure they will appreciate them. I am honored to hear we have exceeded your expectations and hope we can continue this path with all of our guests. Thank you so much and we look forward to seeing you on your next trip to the area.

Sincerely,

Mike Ciulla, General Manager
Red Roof Inn - Boston Logan
920 Broadway
Saugus, MA 01906

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ Boston - Logan

Address: 920 Broadway, Saugus, MA 01906-3204
Location: United States > Massachusetts > Saugus
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saugus
Price Range: $77 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ Boston - Logan 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
100% Non-Smoking Red Roof PLUS+ Boston - Logan is Newly Renovated and a great place to relax after seeing Boston's sights- Newbury Street, Boston Commons, Fenway Park, Quincy Market, Boston Harbor, The Freedom Trail, The North End, Back Bay, The New England Aquarium, The Swan Boats, The Museum of Fine Arts, The Science Museum, Harvard University, M.I.T, Tufts University, as well as other famous universities, and so much more. If you are traveling on business, we are just miles away from The Hynes Convention Center, The World Trade Center, Boston's Financial District and Boston Convention and Exhibit Center. If you are here on leisure, catch a concert or see the world famous Boston Celtics or Boston Bruins at TD Garden in Boston or head over to Fenway Park and see the Red Sox! Boston has plenty of fun to offer and in the historic Theatre District you will find several live performances nightly at the Orpheum Theatre, Citi Performing Arts Center, The Charles Playhouse and many others. The Red Roof Inn in Saugus is only 5 miles away from Revere Beach, America's 1st Public Beach as well as Suffolk Downs where you can see exciting horse races most of the year. Don't feel like driving into Boston? Don't worry, we are just 5 miles away from Wonderland T Station (subway) where you can park all day for a very low rate and take a quick 15 minute train ride into the city. ... more   less 
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Also Known As:
Red Roof Inn - Boston Logan Hotel Saugus
Red Roof Inn Boston Saugus
Red Roof Inn Saugus
Saugus Red Roof Inn

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