My first clue should have been when the gal at the front desk didn't know what exit to take off the interstate. Then I found out my room had not been prepaid as required when I made the reservation; then it was discovered that an earlier clerk had checked someone else with the same last name into my room, under my rate. I was given a discount to make up for the trouble, but unfortunately I was too tired to make sure everything was straightened out with the other person's info under my reservation. A week later, I was informed that my credit card (which was supposed to originally pay for the room) was charged for the five nights of the other person, plus several other rooms, totalling nearly $2,000! Hours later, I still don't have verification from the hotel that everything has been put right.
Add to that an a/c unit too noisy to use while trying to sleep, some rags left by the cleaning crew, and a front desk clerk in the morning who could not tell me how to get to the next main thoroughfare. At least they provided free newspapers and a good breakfast.
- Official Description (provided by the hotel):
- You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Saugus (Logan Airport) Hotel Saugus