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Holiday Inn Express Saugus (Logan Airport)
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Reviews (623)
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All reviewslogan airportshuttle servicefree shuttleroom was cleanfree breakfasthi expresspark flyearly flightbusy roadfront desk staffwould stay here againthe breakfast areaboston areaone night staybooked this hotelnice breakfastbagels
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279 - 284 of 623 reviews
Reviewed August 13, 2014

Tried to locate a reasonable price hotel close to Boston and Logan. This Holiday Inn Express came closest to fit the bill. Was easy to locate on GPS. Problem was GPS leaving Logan and stopped working when driving thru tunnels. Room was clean and comfortable. Enough variety at breakfast to fit most peoples need to enjoy breakfast before a day site seeing. Getting on the roadway was a little hairy but is manageable. A variety of places to eat in the area. Staff was friendly and courteous. Was not too bad a drive to Logan to turn in vehicle. Driving in Boston is a nightmare and I'll leave it at that. parking at hotel is a little tight, but no new dings or dents on vehicle. Would possibly stay here if I ever go to Boston again.

Room Tip: even numbered rooms face parking structure. odd numbers side faces pool and highway. most noise was filtered away by AC.
  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Mongo234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded August 14, 2014

Dear Mongo234,

Thank You for your review of your recent stay with us. I am pleased you found your stay with us enjoyable. As you stated driving in Boston is a bit difficult and thus many of our guests take the complimentary shuttle to the airport train station and then take the subway into Boston. Because of this and our free breakfast, many guests have found us to be of great economical value to staying in the city or the hotels in the airport.

Once again I thank you and hope we see you in the future.

At your service,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

The Holiday Inn Express Boston Logan Airport is in a great location just 10 minutes from Logan Airport. While its not cheap, they offer a park n' stay program with free shuttle to and from the airport. Not much for property as its tucked into a very commercial area, there is plenty of dining and shopping right around. Remember to look for the bunnies!

Room Tip: Look at alternate sights for a better deal than the hotel itself.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank MRVEGAS711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded August 13, 2014

Dear MRVEGAS711,

I am pleased you found our park and fly program worked for you. We are located about 20 minutes from the airport without traffic and up to 45 minutes with traffic. In the early morning hours though traffic is non existent thus it takes less time to get there.

The family of bunnies we have roaming our front lawn is a great spectacle and many of our guests love seeing them running around.

I thank you for your review and hope to see you in the future.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

We have trouble finding this hotel , with our GPS you cannot find the address, totally wrong. Specially they say Logan Airport , 20 minutes away , not even in Boston. The hotel is old , and wifi in the room is slow.the bed is soft and please do not expect this is a airport hotel , not at all. Totally mislead the customer.

Stayed: August 2014, traveled with family
1  Thank Tommyyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded August 12, 2014

Dear tommyyam,

I would like to apologize if you were mislead in anyway about our location. We are located 11 miles from the airport, which due to the road layouts can take 20 minutes to get to without traffic (45 minutes with traffic). Due to us being on the South side of Route 1, many guests coming from Boston or Logan Airport pass the hotel and need to take the Lynn Fells Parkway exit in order to get back onto the Southbound side of Route 1.

Many of the guests who choose to stay with us take advantage of our complimentary shuttle service to the airport to avoid having to drive into the city or the airport. This amenity has provide great value to many of the guests who choose to stay with us rather than stay in the city or right next to the airport.

I thank you for your review and hope to see you in the future.

At your service,

Ludwing Ardon
Assistant General Manager

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Reviewed August 6, 2014

My wife and I were in town for a concert. The hotel had a convenient hourly shuttle to the airport from which we could get the subway to downtown Boston. The last shuttle leaves the airport around 12:30am. The rooms were clean and comfortable. It was a bit from the airport but in a better neighborhood that the hotels closer to the airport. Much better value than the downtown hotels. The hotel is very close to a large shopping mall and other shops.

  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank 15Fathoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded August 13, 2014

Dear 15fathoms,

Thank you for your review. As you stated we are a great value to staying in the airport or downtown due to our complimentary shuttle. Many of our guests find it to be very convenient as it will get them to the airport and the airport train station.

Once again I thank you for your review and look forward to seeing you in the future.

Sincerely,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

This was such a great stay. We arrived exhausted at 3am to find that we were expected, and speedily checked in. The room was so quiet, the bed was SO comfortable, as were all the amenities in the room. We were also given a late checkout of 2pm so we could rest before our evening outgoing flight to Europe. Everything was spotless. We had a great shower in the morning and the front desk staff were SO friendly and helpful with my questions. "Whatever you need," is what the young lady at reception said to me at one point. The smiles also were a delight. If I have to fly through Boston again with a layover, this is my airport hotel of choice. No questions.

Room Tip: Don't know enough to make a suggestion, but the whole area is quiet, I believe. We were on the 3rd floor and so heard nothing
  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
Thank Caitriona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded August 13, 2014

Dear Caitriona B,

Helping out and providing our guests a stress free stay is what we are here to deliver. We love being hosts and the staff is always looking to help out our guests as well as always smiling. We appreciate you staying with us in the future and hope to see you on your next stop over.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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