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“My home away from home”

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Holiday Inn Express Saugus (Logan Airport)
Ranked #2 of 5 Hotels in Saugus
Reviewed November 29, 2013 via mobile

stay at the Holiday Inn Saugus between 10 and 18 days per month. The property is nice, close to everything you could need, but its the employees of this hotel that make me feel like it is home when i come here, front desk has Jasmine, Steve, Nicholas, Yaitza and Isaais- always welcoming me back, i ride the van from the airport with Stavi, the old soccer player/accountant from Albania and my friend Adi, who talks with me about everything, from world politics to European history to luxury cars! Everyone knows me by name, and goes above and beyond to make sure i enjoy my time at my home away from home! I have nothing but great things to say about the hotel and my time here feels less like work and more like home.

  • Stayed: October 2013
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1  Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded December 5, 2013

Dear Rick B,

Thank you for taking the time to post such an awesome review about our staff and hotel. The staff really enjoyed seeing this review and the fact you see us as your "home away from home." They greatly enjoying having you as a guest and always delivering great service to you on each one of your stays.

Till next time,

Ludwing Ardon
Assistant General Manager

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330 - 336 of 610 reviews

Reviewed November 25, 2013

My stay there was amazing.Wonderful beds, quiet room and wonderful breakfast. During your stay there you could find a wonderful staff anything that you need you will find a solution as soon you approach their staff. Starting from the housekeepers and ending up with front desk staff. They will be very helpful and nicely. The fact that is not a hotel close to downtown Boston you could still make it there using there free shuttle to the subway. Me and my fiancee was very please staying at this hotel. Thank You Holiday Inn for all your wonderful service.

  • Stayed: November 2013, traveled as a couple
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2  Thank Yeyei D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 29, 2013

Dear YeYei D,

Thank you for taking the time to post a review. I am pleased you found all of our amenities to your satisfaction and made your stay "amazing" as they are many of the reasons the guests choose to stay with us. Our complimentary breakfast make it easy for guests to get their day started on the right track. In addition our complimentary shuttle service makes it easy to get to and from the airport as well as Boston.

Once again I thank you and we look forward to your next visit.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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Reviewed November 21, 2013

I can't understand the negative reviews. Sure, this hotel is 10 miles from Logan airport, but that fact is fully disclosed on the IHG website. If you sort by distance to Logan, this hotel is not near the top of the list.
Yes, there is no restaurant attached to this hotel, but that is true of all Holiday Inn Express hotels....Duh! Only Holiday Inns usually have restaurants.

I was in the Boston area for business, and stayed here 2 nights. The hotel staff was excellent and very accommodating. Dominic, the night manager, knows the value of customer service. I was greeted in a friendly manner, and as a IHG Platinum member, I was recognized with free water and snacks. The hotel also has close-by parking for IHG Platinum members, which was handy. However, they do need to enforce it a bit better, as there were folks parking there who were clearly not Platinum members (I heard one group mention that they were not). This hotel staff really knows how to reward loyalty!

Dominic went the extra mile for me. The first night, I asked him about a nearby restaurant. He informed me that it was closed, but he proactively recommended another one, which was better, and then he actually called them to find out how late they were open. He then called my room to give me the information, and the address and phone number. Now that is great customer service! Kudos to Dominic!

The room was fine. The furniture and carpet were a bit dated, and this is the only reason I give a 4 star rating instead of 5. But everything was very clean and comfortable. The housekeeping staff was very friendly, and gave me extra coffee and condiments when I asked. They also made up my room early when I had returned from my meeting earlier than expected.
The room was quiet, and I slept very well!

The breakfast was excellent. Hot, fresh and well stocked. I always like the cinnamon rolls! The breakfast area was clean and well maintained.

The location is north of the airport, in a high traffic area. It takes 20 min to get the airport with light traffic, and double that if there is heavy traffic. The hotel is located on highway US 1. The traffic on the road is heavy, and usually high speed, so you have to be careful when pulling out onto the highway from side roads or businesses.
There is a large variety of restaurants nearby within driving distance.

I had a very pleasant stay, and I would definitely stay here again when in the Boston area.

  • Stayed: November 2013, traveled on business
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3  Thank rwmiller56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Hotel Staff at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 27, 2013

Dear rwmiller56,

I'm very pleased to hear that you enjoyed your stay with us. At the front desk, I try my hardest to make guests feel at home and assist them in any way that I can. Great customer service is something I strive for at the front desk, and will always try my best to make our guests have the best stay that they can.

Yours truly,
Dominic Landry
Front Desk

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Reviewed November 19, 2013

Holiday inn express's are usually newer and clean and this one was. But it is a good 25 minutes from the airport which ended up being fine. I think we had more restaurant choices where we were. All in all it was fine

  • Stayed: October 2013, traveled as a couple
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Thank BNKCalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 21, 2013

Dear BNKcalif,

Thank you for taking the time to post a review about your recent stay with us. I am pleased you found our hotel to your satisfaction. We are located on Rt. 1 which is about 15-20 minutes to the airport in free flowing traffic. This also leaves us within 10 minute walks to local restaurants and shopping plazas.

We look forward to your next visit to the area.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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Reviewed November 15, 2013

This place is by no means near city center, but the free shuttle to/from the hotel/airport/T station and the friendly, helpful staff more than make up for the location. If you like seeing the suburbs, you have about a 20 minute ride to soak in the sights. Shuttles leave the hotel on the hour and pick ups from the airport/T go through midnight.
The hotel was modern, clean, and had a knowledgeable front desk staff. The free breakfast was fresh and the scrambled eggs were even good! (Compared to the paper tasting eggs I've had elsewhere.)
The beds were comfy with plenty of pillows for each bed. Linens were clean and crisp. The bathroom was spacious enough, but the sink/vanity was outside the toilet/tub area...something I liked tremendously.

  • Stayed: November 2013, traveled with family
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Thank ryeholts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 21, 2013

Dear ryeholts,

Thank you for taking the time to post a review about your recent satisfactory stay with us. I am pleased you found all our amenities to your liking. Our complimentary shuttle service and breakfast allow us to be the economical choice to staying in the city or the airport. Your comments pertaining to your comfort in the beds and pillows are welcomed as we have just switched all the pillows in our rooms. The staff in the hotel always strive to deliver great service to our guests and I am pleased they delivered.

Proudly,

Ludwing Ardon
Assistant General Manager

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Reviewed November 14, 2013 via mobile

I stay there for vacation. I pick that hotel for the affordable price. Check in at the hotel was fast and they have an answer for all my questions. Later during my stay I needed a couple of directions and the manager Yaitza was able to explain everything that I need and also print out directions to all the places that I need. This is a wonderful hotel with a very helpful staff. I will stay again on my next vacation. Thank You.

Stayed: November 2013, traveled solo
1  Thank litotc787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 21, 2013

Hi litotc787,

Thank you for taking the time to post a favorable review about your recent stay with us. As you mentioned we are a great economical choice to staying in the airport or Boston. Couple that with such employees as Yaitza and you have yourself a great enjoyable value. Reviews such as yours is joy to share with the staff as their service is greatly appreciated.

Once again I thank you and we look forward to your visits in the future.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

We spent one night here as a 'stay, park, fly' package. Check-in was a trifle slow as the attendant asked many questions of the man in front of us, but he was very thorough and polite. He zipped us through and took care of everything (wake up call, shuttle time). Our room was very clean and comfortable. Everything we needed was there, including a very comfortable bed and great shower. Breakfast, for a freebie, was pretty good! Wide variety; cold cereal, juices, coffee, yogurt, scrambled eggs (not real), bacon, assortment of bread/bagel/muffins and fruit. We ate around 6:30 when it opened and it was very quiet. At 7am the driver was waiting to take us to Logan. All went smoothly. This is our third time staying here with this package and it worked out great all three times. Plenty of local and chain restaurants nearby, too. When we arrived at Logan after our trip, we called the hotel and were told where to wait and a driver would be there in 5 minutes. He got there in about 1 minute! Beautiful! It is quite a distance from the airport but the shuttle is free, parking is free (in a secure garage and we keep the car key), breakfast is free and we got a great deal through Trinity Reservations. Otherwise, I feel the hotel rack rate is a bit inflated.

  • Stayed: November 2013, traveled as a couple
    • Value
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1  Thank tonitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this reviewResponded November 13, 2013

Dear tonitraveller,

Thank you for taking the time to post a favorable review about your recent stay with us. I am pleased you found all our amenities to your satisfaction as it is what the staff aims for. Our complimentary airport shuttle and breakfast make us the ideal choice to staying in the airport. It allows people to save a bit more than staying in the airport.

We hope to continue to be your host for your future visits.

Yours in hospitality,

Ludwing Ardon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Phone Number:
Location: United States > Massachusetts > Saugus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Saugus
Price Range: $138 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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