I booked this HI Express because when I searched on the IHG.com web site for Boston Logan Airport and this hotel came up. Since I had never been to Boston, I had no reason to think that it was not at Logan. However it is not at Logan, and really not even close. I am Priority Platinum and Royal Ambassador, so I do travel a lot and am used to checking for certain things that are important to me. First, the wifi and second the pillows. Due to business I spent two nights on arrival and then left for Worcester, MA. and returned for two more nights. On my first stay, the WIFI was horrible, in fact could not even stay connected, if I did and moved from the desk to the bed, I was disconnected and had to sign in again or if I moved anywhere in the room, I had to start the sign in process all over again. I called the front desk and they said that they were fully booked and that must be the reason.
The pillows were horrible, I went to the front desk, but they only had one pillow for me see if it was better. It was worse and also smelled. Breakfast on the day of my first departure was not ready on time, if fact it was 15 minutes late and still no coffee.
NOW to my return visit.
WIFI worked fine, still had to sign in all over every day or when I turned my IPAD,I Phone or computer off or on. Breakfast was not much better and the last day they ran out of milk at 8AM. Pillows no better than the first stay.
Now for the good things. Isaais Castro!! He knew my name on my return, was very professional as well as helpful in finding places to eat and helping me plan a one day tour of Boston. John one of the van drivers was also very helpful and went out of his way to help me with my rental car. The last driver, however on my return to Boston Logan was rude very rude. If I had known all of this prior to my trip, I would have booked a hotel in Boston. The management should reward Mr. Castro. In fact I heard several other people thanking him for his professional assistance.
- Official Description (provided by the hotel):
- You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more less
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- Also Known As:
- Holiday Inn Express Saugus (Logan Airport) Hotel Saugus