Stayed here August 30th for the night. This was our second stay at this hotel. We live 8 hours from Logan Airport and had an early flight the next morning to Orlando. We booked through Stay 123 and overall was very pleased (again) with this hotel.
This hotel has a lot of PROS: 1) Good location in Saugus - easy access and easy to find. 2) Free parking (I believe for up to 14 days) which is great for travelers. 3) Free shuttle to and from the airport. 4) Reasonable rates 5) Friendly and helpful staff 6) Free Breakfast 7) Nice, Clean, Spacioius rooms with mini fridge....and best of all, NO BED BUGS!! (I have a real issue with bugs and have been known to pass up hotels based on trip advisor reviews of bed bugs).
A few minor improvements could be made to make this an amazing hotel....1) Cleaning staff need to pay more attention to details. Our room was clean and had no odors - however, there was a stain on the curtain and a water stain all around the rim of the lampshade next to the bed. 2) Breakfast is free, so can't complain too much...but, it would be WAY better if the bacon and hard boiled eggs were fresh (tasted like boxed "already cooked" stuff). Also... BRING BACK THE PANCAKE MAKER PLEASE! I was really looking forward to the pancake machine and was dissapointed it was no longer there. 3) Shuttle to the airport is fine, it leaves on the hour and takes about 20 mins to get to the airport. However, on the way back, it can take up to 40 mins (or more) for the shuttle to arrive. Again, it's free (well, we did tip the guy $5), but when you've had a long flight and need to get back on the road for a long drive home, waiting that extra 40 mins to be picked up is huge. Maybe the hotel could look into a better system.? Right now the way it works is... you land, pick up your luggage, then call the hotel to say you need a pick up. SOooooo - why not give the hotel your flight number and arrival time so they can monitor your flight and have the shuttle in the general area for when you land?
- Official Description (provided by the hotel):
- You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Saugus (Logan Airport) Hotel Saugus