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“exellent hotel!”

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Holiday Inn Express Saugus (Logan Airport)
Ranked #2 of 5 Hotels in Saugus
Princeton, NJ
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“exellent hotel!”
Reviewed June 2, 2011

The hotel is located 15 minutes from Logan airport and from the T station "Airport". You call the hotel and in max 20 minutes the van is there. The room was perfectly clean and the bed very comfortable. We stayed 3 nights and every morning the hot breakfast was different and always very satisfying. If you don't have a car there are only few restaurants reachable by foot. However the driver said that he could accompany us elsewhere. It is a very good price for this hotel.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LauraPrinceton_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
    156
    218
    86
    59
    49
See reviews for
141
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97
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Carrick-on-Shannon, Ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2011

Good place- neat & tidy. Offers good bit of extras with no extra cost.
Good few options around for restaurents & shopping.

Only thing I found was it is so faar out from city & airport as well. But shuttle service is handy & if you are not in a great hurry then its definitely worth staying.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h_harshad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
honolulu
1 review
Reviewed May 23, 2011

This hotel markets itself as an airport hotel but its really not. This is probably the farthest out hotel from Logan. It was at least a 20 minute van ride. Upon arriving at the shuttle pickup spot, I called the front desk and they informed me it would be 5 minutes for the shuttle. 20 minutes later, the shuttle drove past me as I was trying to flag it down. I called the front desk to tell the driver to loop around. 50 minutes later, after repeated calls, we were finally picked up. The van was fully packed. I'm guessing that if there had been another person who needed a pickup, they'd have to wait at least another hour. Upon arriving at the hotel, we learned that they only run the shuttles once per hour and if you're leaving from the hotel, you must reserve a spot. The next morning, there was a family on the 8am shuttle whom the hotel said had booked the 9am shuttle. They nearly had to take a taxi before the front desk manager decided to give them a ride on a second shuttle. The hotel uses small shuttle vans that are cramped and uncomfortable given the length of the journey. I think they should warn their potential guests that they are located far from the airport and that their shuttle service may entail a lengthy wait. They should also get their pickup's phone number so they can call them if the driver doesn't see them curbside. The hotel itself is fine. Rooms were decent for a 3 star property. Bed wasn't that great, but again this is a 3* not a 4* property. Front desk staff is decently helpful but was not apologetic in the least when it came to the horrible shuttle service.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deelirious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review, June 16, 2011
Dear Guest,
I appologize for the inconvenience using our shuttle service. I have informed my shuttle drivers to pick up guest who call first. It is just that sometimes there are situations where as soon as the guests see our van, they just enter the van without notifying/calling us and it puts a little pressure on the driver on how to refuse them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
83 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 22, 2011

Stayed here for one night in transit from Boston Logan Airport. Free Shuttle Service to and from hotel. Room was clean, comfortable bed, nice tv, standard bathroom with good amenities. Good Breakfast. Only issue is that it seems rather far from the airport.

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jinapsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 20, 2011

Entire front desk staff is rude and unaccommodating. I would not recommend this hotel to anyone because of the front desk's poor attitude. After arriving late to the hotel to check in I was hoping for a warm welcoming greeting...especially after a long trip here...however the front desk agent was short tempered and made me feel uncomfortable and awkward. i felt like I was wasting his time! Staff needs retraining. The bottom line is the guest sign's the front desk's paycheck...you''d think they'd be nicer!

They're just so mean...

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JasonFawaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review, June 16, 2011
Dear Guest,
I appreciate your opinion and comments. I have had several staff meetings since you checked out and re-enforced and re-trained them on basic cutomer service skills. This will not be repeated in the future.
Thank You
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 17, 2011

Can't fault this as a good motel;great extras like a tasty full breakfast ,king size bed,wonderful steakhouse down the road with steaks twice as big as anywhere and half the price as in the city.Only issue is the misleading advertising ,which suggests it is an "airport motel"...they offer a free shuttle but it is quite a long way from the airport,so potential guests just need to be aware of this

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nova Scotia
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 19, 2011

We arrived at Logan at approx 10 pm and called the hotel to request a shuttle. The van arrived within 15 mins and the drive (nice driver!) to the hotel was approx 20 mins. The staff at the front desk were all pleasant and even offered to bring milk to our room for our 3 year old. Checked out at 5 am to catch an early flight and again, the shuttle was on time and dropped us off with plenty of time to spare for out departing flight. The rooms were clean, comfortable and suited our needs for a 1 night layover.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluenosegirl06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review, April 21, 2011
Thank you for staying with us. I will inform the van driver of his great service.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Property: Holiday Inn Express Saugus (Logan Airport)
Address: 999 Broadway, Saugus, MA 01906
Phone Number:
Location: United States > Massachusetts > Saugus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Saugus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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