After 3 stays at the Quality Inn Thousand Oaks, I will not be returning. On my most recent stay I booked a room with a hot tub only to find that the hot tub drain would not stay closed, there were hairs on the intake screen, and the only shower/tub in the room was the hot tub (with no shower curtain and virtually inaccessible for those not physically agile enough to climb over its walls). (To the management’s credit, I was refunded the difference between a standard king room and a hot-tub room at departure.) On a previous stay a hot-tub room provided a separate tub/shower and many more towels. Physically challenged persons should be aware that there is no elevator and that the stairs are outside (not sheltered from rain). Internet service is not easily used (a password is required but not offered on check-in) and on one stay was not accessible. The level of cleanliness was not up to standards, with hairs on the bathroom floor. In one room, only one wastebasket was provided (others had two), and no alarm clock was present.
The continental breakfast offers no protein selection but boiled eggs and no cold drinking water. A suggestion to staff to add cold water to the breakfast was received positively, but a month later had not been implemented. Some rooms have entrances facing the parking lot (motel-style), while others face a well-landscaped central courtyard (these rooms are not separately reservable). Apparent construction workers are seen hanging out by their trucks, and can be rowdy outside of the doors that face the parking lot.
I return to this area monthly because I have family there. There are several establishments in Agoura Hills and Calabasas which, at least on weekends, provide higher-star accommodations for only $20-30 more per night without risk of unauthorized access to guest personal information. While the Quality Inn Thousand Oaks may be an adequate budget choice on weekdays, issues of access, cleanliness, safety and security make this an undesirable place to stay.
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- Also Known As:
- Quality Inn Thousand Oaks Hotel Thousand Oaks
- Quality Inn 1000 Oaks
- Thousand Oaks Quality Inn