I booked a room at this hotel for a one night stop over on my way back to San Diego from wine tasting in Paso Robles. One word I would use to describe this hotel is MISTAKE. I assumed that when you book a 3 star hotel, a hotel with that star rating is going to be quite, clean and comfortable. This hotel was anything but. I was tired from the drive south and was looking forward to some peace and quiet in my hotel room. Amy at the front desk checked me into the room and she was amazing. She alone is the best thing this hotel has to offer. That being said, I went to my room (which all of the rooms surround a very large pool and hot tub area) and closed the door. My room was also above a small golf course which 12 girls were playing on. Those 12 girls, the several kids in the pool combined with the kids in the room next to me were all screaming and making so much noise. This is at 9 PM at night. I felt like I was in the middle of a circus. I went back to the front desk after 30 minutes and requested another room. Amy was kind enough to put me in another room which she thought may be quieter. The room was about 20% quieter but the kids running up and down the hallways didn't help. The rooms themselves are very outdated and in need of repair. Carpets dirty, bathrooms falling apart and TV's are old and dont work properly. After a room of no sleep, I made the mistake of trying to go and get some complimentary continental breakfast. When I got into the breakfast room, the 100 kids in that room were attacking the breakfast buffet and the food was gone in a flash. I just checked out of the hotel and decided to not put myself through anymore anguish. I really wish I would have spent the extra $100 for a 4-star hotel. The stay here was horrible. Save yourself the headache and go somewhere else.
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- Also Known As:
- Palm Garden Thousand Oaks
- Hotel Palm Garden