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“Clean/comfortable but has noise issues”

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TownePlace Suites Thousand Oaks Ventura County
Ranked #6 of 9 Hotels in Thousand Oaks
Reviewed January 5, 2014

Short: A clean, inexpensive extended stay hotel with noise problems

Stayed here for two nights to attend a wedding nearby.

PROs:
-friendly desk service
-clean, typical Marriott attention to detail
-kitchen is stocked with various utensils, massive fridge
-bed comfortable
-$99 a night

CONs:
-lots of noise between rooms could keep someone awake or wake them up earlier than wanted
-TV is in an odd place that has to be repositioned if you want to view it, still at an awkward angle
-some odd smoke smell in the hallway thankfully didn't affect our room

Room Tip: Pick a high floor
  • Stayed: January 2014, traveled as a couple
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Thank ImperialStout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (90)
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57 - 63 of 90 reviews

Reviewed December 6, 2013

I just returned home from a family trip over the Thanksgiving holiday. One of our blessings was the staff and the accommodations at TownePlaza Suites in Thousand Oaks. From the point of checking in to the point of our departure - EVERYTHING was wonderful! Kind and helpful staff, clean and spacious rooms, lots of amenities - perfect! We reserved a two bedroom suite which allowed us lots of room and everything was clean and well stocked. The hotel allows pets which we appreciate immensely. We enjoyed the pool, jacuzzi, snack area, and complimentary breakfast. And the nightly cookies were wonderful too! We had to leave a day early and the staff was helpful and we had no issues. I highly recommend this hotel for what it offers and for its cleanliness. I am thankful for the experience - Towneplace Suites in Thousand Oaks helped make our family vacation GREAT!

Room Tip: We loved our two bedroom suite at the back of the hotel. Quiet, clean and near the pool and dog walk...
  • Stayed: November 2013, traveled with family
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1  Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded December 9, 2013

Lulu M-

I am so happy to hear that you and your family enjoyed your Thanksgiving holiday with us.Thank you very much for taking time out of your busy schedule to write a review of our hotel. I am very pleased to hear that you enjoyed your stay at TownePlace Suites by Marriott Thousand Oaks. All of our suites in the hotel have full size kitchens. We do have one bedroom and two bedroom suites, in addition to our studios, that are very spacious and may accommodate more than one person comfortably.

There is also a fitness facility, pool and jacuzzi, barbecue and laundry on site. We provide complimentary internet both High Speed and WiFi, copies, scans, faxes are free of charge. We also have a business center to help aid in your work and a 24 hour guest services for help with directions, reservations or anything you may need to make your trip more comfortable. We look forward to welcoming you back. If there is anything that you need for your future visit please contact me and I will be more than happy to help.

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Reviewed September 29, 2013

Like most hotels, they neglect their fitness center. Every hotel should check their equipment regularly. While the treadmills worked, the tv's on them were a different story. Their reception of cable was terrible. One got only about half the stations, and those fuzzy. The other one was better, but neither could receive the weather channel, unless maybe they were showing a blizzard, as the screen was all snow. The sleep timer kept shutting the tv on the left treadmill off every five minutes. Somebody in this hotel has a fascination with timers. The lights in the breakfast room turned off while I was eating after like 3 minutes. The rooms are small, at least the standard ones. I do agree with what some other reviewers have said, they should have designated pet rooms, and not subject everyone to pet hair, etc.

Stayed: September 2013, traveled solo
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded September 30, 2013

Thank you very much for taking time out of your busy schedule to write a review of our hotel. I am very pleased to hear that you enjoyed your stay at TownePlace Suites by Marriott Thousand Oaks and I am very sorry to hear that you had some problems with the TVs in the gym. We have the cable company and maintenance department working on the problem.

Our hotel is part of the GREEN Recognition program and does have monitors and lights that do turn off when there is not use in the room. Sometimes the sensors in the breakfast room do not know you are there if you are not moving around and I do apologize if they turned out while you were using the lounge. We look forward to welcoming you back. If there is anything that you need for your future visit please contact me and I will be more than happy to help.

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Reviewed September 25, 2013 via mobile

My first time staying at a TownePlace and while it wasn't bad, it also wasn't great. The rooms are odd and small but they are comfortable. My floor had an odd smell that seemed to change every day. The free breakfast is...well not the greatest. When you compare this to a Hampton there really is no comparison.

  • Stayed: September 2013
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Thank hoppscrouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded September 26, 2013

Thank you very much for taking time out of your busy schedule to write a review of our hotel. I am very sorry to hear about the problem you experienced at our hotel and will be working with our Housekeeping team to ensure this problem does not happen in the future. All of our suites in the hotel have full size kitchens. We do have one bedroom and two bedroom suites, in addition to our studios that are very spacious and may be more comfortable for you.

There is also a fitness facility, pool and Jacuzzi, barbecue and laundry on site. We provide complimentary internet both High Speed and Wi-Fi, copies, scans, faxes are free of charge. We also have a business center to help aid in your work and a 24 hour guest services for help with directions, reservations or anything you may need to make your trip more comfortable. If you choose to stay with us for a future visit, please contact me directly and I will be more than happy to help with your reservation upgrade if available.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

When my husband checked into the room, he noticed a chemical smell in the room, but thought it was residual from having just been cleaned. When we went back to go to bed - at 10 PM that night - the smell was overwhelming. I called to ask for another room - they didn't have any. They could only suggest that we open the window and let the air circulate. It was 80 degrees outside, and very humid - so we had the window open and the AC blasting to offset it. This is one the AC wall units that was very noisy to have running all the time. We didn't get much sleep and the smell didn't improve with time.

In the AM, they offered to switch us to another room for the next night, but we chose to check out and went to a different hotel. There was no compensation offered for our miserable night sleep.

Other than that, this seems like a newer hotel that should be fine to stay at. Funky layout - the hotel is built on a hill so the lobby is really in the basement level etc. 2 different elevators are needed to get from top to bottom depending on where your room is located.

  • Stayed: August 2013, traveled as a couple
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Thank Escomob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded September 25, 2013

Thank you very much for your feedback regarding your stay at the TownePlace Suites by Marriott Thousand Oaks, CA. You will be happy to know that, as a result of guest feedback like yours, we have implemented some processes at the hotel during busy weekday nights including two staff members to help aid in guest check-in and service requests. In addition, all rooms are inspected to make sure all rooms are odor free, even after cleaning, so there will be no disturbance throughout the night. I want to apologize for any problems you may have experienced, but we do take your feedback very seriously and will work on improving these issues in the future.

If you choose to stay with us again, please contact me, Amanda Parrish at 805-499-3111 and I will be more than happy to assist you with a new reservation and upgraded room if available. Again, I am very sorry for the problems you experienced at our hotel and we do appreciate your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

TownePlace Suites is a very comfortable and affordable place to stay just minutes away from Thousand Oaks town center, and about a half hour from the beach. If you need a place to stay for just one night or a week - our room had a small kitchenette, I would highly recommend the Suites. It's located nearby to a myriad of great restaurants and the Thousand Oaks Civic Arts Plaza for the performing arts. Located right off the Ventura Freeway you might think the traffic noise would be bothersome, but no. We didn't even notice it.

A very friendly and comfortable place to stay.

Room Tip: No tip necessary to finding a good room, they are all excellent.
  • Stayed: September 2013, traveled on business
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Thank LeRoy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded September 25, 2013

Thank you very much for taking time out of your busy schedule to write a review of our hotel. I am very pleased to hear that you enjoyed your stay at TownePlace Suites by Marriott Thousand Oaks. All of our suites in the hotel have full size kitchens. We do have one bedroom and two bedroom suites, in addition to our studios, that are very spacious and may accommodate more than one person comfortably.

There is also a fitness facility, pool and jacuzzi, barbecue and laundry on site. We provide complimentary internet both High Speed and WiFi, copies, scans, faxes are free of charge. We also have a business center to help aid in your work and a 24 hour guest services for help with directions, reservations or anything you may need to make your trip more comfortable. We look forward to welcoming you back. If there is anything that you need for your future visit please contact me and I will be more than happy to help.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We needed an extended stay hotel after selling our home in Los Angeles and searching for a new home in Ventura County. The mini-suite room fit our needs for a stay of 40 days. The fitness & laundry room was convenient. We enjoyed using the swimming pool and spa which were kept clean. The barbecue area was a plus. On the downside, the Internet connection was slow, room carpet needed shampooing and while we were in residence, there were lots of guests with their pets.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Traveler-Sachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at TownePlace Suites Thousand Oaks Ventura County, responded to this reviewResponded September 9, 2013

Thank you very much for taking time out of your busy schedule to write a review of our hotel. I am very pleased to hear that you enjoyed your stay at TownePlace Suites by Marriott Thousand Oaks. I am very sorry to hear about the carpet and will be working with our Housekeeping team to ensure this problem does not happen in the future. All of our suites in the hotel have full size kitchens. We do have one bedroom and two bedroom suites, in addition to our studios, that are very spacious and may accommodate more than one person comfortably.

There is also a fitness facility, pool and jacuzzi, barbecue and laundry on site. In addition, we provide complimentary internet both High Speed and WiFi, copies, scans, faxes are free of charge. We also have a business center to help aid in your work and a 24 hour guest services for help with directions, reservations or anything you may need to make your trip more comfortable. We look forward to welcoming you back. If there is anything that you need for your future visit please contact me and I will be more than happy to help.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Thousand Oaks Ventura County

Address: 1712 Newbury Rd, Thousand Oaks, CA 91320-3403
Phone Number:
Location: United States > California > Thousand Oaks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Thousand Oaks
Price Range: $139 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Thousand Oaks Ventura County 2.5*
Number of rooms: 93
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Also Known As:
Towneplace Suites Thousand Oaks Ventura County Hotel Thousand Oaks
Towneplace Suites 1000 Oaks Ventura County

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