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“Comfortable Convenience”

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Courtyard Thousand Oaks Ventura County
Ranked #4 of 9 Hotels in Thousand Oaks
Edmond, OK
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Comfortable Convenience”
Reviewed August 9, 2014 via mobile

As a frequent business traveler, I am unapologetically a Marriott loyalist. This property is an example of why I am - friendly staff, comfortable rooms, quiet and conveniently located. There is good parking, a small bar and good breakfast options too. Makes being away for home a little easier.

Stayed July 2014, traveled on business
Helpful?
1 Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, September 24, 2014
Thank you for the great review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these reviews, lets them know their hard work and dedication are paying off. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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    23
    7
    7
See reviews for
91
60
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50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2014

We stayed here one night (8/2/2014). Very nice looking property on the outside, rooms are what you would expect from a Courtyard and in a good location far enough off the 101 you don't hear the traffic.

Only issue we had and were warned about beforehand was that there was a bachelor or bachelorette party or both going on in the same wing of the hotel we were staying. Didn't notice anything until around 2 or 3 in the morning when there was a loud banging in one of the rooms. Guess one of the party goers was locked out.

Anyway went back to sleep and the next morning we had our breakfasts comped and since the issue never rose to anything more than a minor nuisance we were fine with that. Would definitely stay here again.

  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TVSamuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, September 24, 2014
Thank you for taking the time to write a review of your recent visit to our hotel in Thousand Oaks. I am sorry to hear that you had an unpleasant experience at our hotel. What you experienced is not typical of the type of service in which we pride ourselves. Needless to say, you caught us on a day we were not at our best, and that is never ok. Please give me a call before your next stay at 805-499-3900 and we will ee if there is an upgrade available for you. Thankyou again for taking the time to post your review on Trip Advisor. We look forward to seeing you again.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 3, 2014

I recommend you prepay for breakfast. It is a great deal and great food. The breakfast includes made to order omelets, eggs, pancakes and waffles in addition to a buffet. The best part was the fantastic customer service! Marten was exceptional. He made our family of six feel like royalty. The food was so good, the kids wanted to have breakfast again the next day even though we hadn't pre-paid for the second day. Marten was so personable and pleasant, that I was willing to pay full price for the food and experience. Micah also introduced himself and waited on us impeccably. We have stayed at many hotels and resorts and the level of service by the breakfast restaurant staff was the equal to a 5 star resort. I made sure to thank Marten for going well beyond any expectations. He then introduced me to his boss, Barry, to whom I reiterated my accolades. As a business owner, I am fully aware how hard it is to find employees who provide excellent service...Marten is such an asset to the Marriott Courtyard.

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, September 24, 2014
We are delighted to have received such a positive review from you on TripAdvisor. Our team is committed to providing the best service and accommodations in Thousand Oaks. Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews. I am so happy we were able to assist you with dining recommendations and during your stay. Martin and Micha will be very happy to heaer you enjoyed their service. We look forward to seeing you again.
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Temecula, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2014

We came for a soccer tournament last weekend. Our team reserved a block of rooms back in June. My reservation was somehow "not in the system" and my confirmation number was linked to someone else's name. They also tried to change the reduced rate we were getting the week before the tournament if you weren't staying two nights. I had a confirmation email stating that I had a room, but somehow when I tried to forward it over to management they couldn't receive it. After calling multiple times over the course of 3 days I was FINALLY able to make a reservation again on Thursday for the Saturday room stay. They did honor the first reduced rate. Check in was easy, but they required that my son sign a "noise agreement." He was the ONLY person on his team asked to do this and it was immediately following him turning in a lost phone so it seems like there wouldn't be any reason for him to be singled out like that. They closed the pool at 9:38 rather than 10:00 and started calling the police at 7:00 because it was louder than they are used to. When you have 20+ families with kids/teens that you allowed to reserve blocks of rooms for the tournament you would have to expect that it may be louder than usual. The police were called two more times due to "loudness" but unless you are in a business meeting or a church service this was NOT loud. We were families socializing and talking all things soccer. As for the rooms, breakfast, facility...it was great! But the customer service was on edge and unprofessional. We will not stay there again as a group for any reason.

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank April J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, August 4, 2014
I am very sorry for the problems during your recent stay at the Courtyard by Marriott Thousand Oaks, CA. I spoke with Debbie Mahone, our Director of Sales, who told me about your problem with the confirmation number. Part of the initial confusion was that one person called in and made multiple reservations all under his name and was given confirmation numbers that he turned around and distributed to members of his group. Then when everyone started calling in, we started changing his name to theirs. So when you called in and gave us the confirmation number you had been given it seems the group leader gave two people the same confirmation number because that reservation was already taken in someone else's name.

Debbie Mahone tried to contact you three times regarding the duplication, but received your voice mail. She did call to let you know a room was reserved for you upon check-in. Debbie also called the group leader to make sure he got in touch with you, to put your mind at ease. Nobody was charged additional fees even though the groups did not meet its minimum night stay requirements.

The noise level in the lobby was too loud and guests were complaining. Andrew and Michelle were trying to make sure that everyone was safe and secure in the hotel. The pool needed to be closed down 1/2 hour early due to the noise level. In addition, the lobby noise was too loud and kids were running around halls, banging on doors, placing notes under guest rooms who complained and they needed to call the police due to requests not being followed.

The police, who had to be called back multiple times, suggested that we evict the problem guests, but due to the oversell in the area our Front Office Manager, Michelle, felt that it was in the best interest of the guests to stay because there would be no place for the evicted guests to go since there was an area wide sell out.

We do have a no noise policy that was signed at check-in. We need to make sure that all minors are accompanied at all times. We also need to make sure that we are taking care of the guests safety and security.

Again, I am very sorry if you had a poor experience at the hotel. The staff was trying to handle the situation to the best of their ability. Thank you for your understanding.
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Houston, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2014

My wife and I stayed here while on a road trip through the Southwest USA. Nice hotel right off of the main highway into LA. Great service, clean room. Shower curtain bar was broken, but that was a minor issue. Enjoyed our stay and would recommend.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jdcpianoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, September 24, 2014
I want to thank you for taking the time to review our hotel and as much as I appreciate the honesty, I certainly wish your experience was better. What you experienced is not typical of the type of service in which we pride ourselves. Needless to say, you caught us on a day we were not at our best, and that is never ok. We clearly have some training opportunities before us. If you would like to call me directly at 805 262-4101 I would be happy to discuss this further. I do hope to have the opportunity to welcome you back and give you the experience you expect from a Marriott hotel.
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San Diego, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2014

We had a great overnight stay here recently. This is a particularly nice Courtyard. Nicole checked us in, and was very helpful in getting us settled. Courtyard is fortunate to have her on staff. Everyone there was pleasant. Chili's just across the parking lot is a good, convenient place to unwind.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muenchen60750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, June 26, 2014
Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service. We are so happy that Nicole was able to help you during your stay. Our hotel does have a great walk score to many of the local restaurants including Chili's. Our staff really enjoys these great reviews thank you very much for letting us know about your pleasant stay.We look forward to seeing you on your next visit to Thousand Oaks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aspen, Colorado
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed May 31, 2014

We decided to stop partway between LA and Ventura when I ran the Mountains2Beach Half Marathon. The previous year we drove the whole way and because the event is on Memorial Day weekend, we suffered in a lot of traffic.

Thousand Oaks was a logical place to stop, even though it's most of the way to Ventura. It turned out to be the peaceful, low-key place I'd planned on. We like the Marriott brand and particularly Courtyard. Most of our experiences with it have been very positive. The good reviews here were accurate. Everything was clean, up-to-date and pleasant. The hotel is on a side-road of 101 but we heard no traffic noise. There is quite a lot of distance to the highway and the hotel is set back more than the others along that road.

There are some restaurants walking distance but if you drive just a little (a couple of exits down the highway to the main part of T.O.) there are much better ones.

We would stop here again for sure.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiggerflute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this review, June 2, 2014
We are delighted to have received such a positive review from you on TripAdvisor. Our team is committed to providing the best service and accommodations in Thousand Oaks. We are very happy that you enjoyed the Thousand Oaks area we are close to many attractions including the Reagan Library, Gardens of the World, Leo Carrillo State park and Ventura Harbor. It is a hidden gem.We look forward to seeing you again please contact us next time you are in the area, so that we can help you with your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Thousand Oaks Ventura County

Property: Courtyard Thousand Oaks Ventura County
Address: 1710 Newbury Rd, Thousand Oaks, CA 91320-3403 (Formerly Courtyard by Marriott Thousand Oaks)
Phone Number:
Location: United States > California > Thousand Oaks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Thousand Oaks
#4 Romantic Hotel in Thousand Oaks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Thousand Oaks Ventura County 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in Thousand Oaks California, the new Courtyard Marriott Thousand Oaks is l mile from Stagecoach Inn Museum and within a few miles of Thousand Oaks Civic Arts Plaza, Ronald Reagan Library, Camarillo Premium Outlets and the Strawberry Festival. Malibu Beach, Ventura Beach, Santa Monica Mountains and Channel Islands are all within 20 miles of the hotel. The Courtyard Cafe serves breakfast and dinner. Enjoy the outdoor pool or a beverage in the Courtyard Lounge. ... more   less 
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Also Known As:
Courtyard By Marriott Thousand Oaks Hotel Thousand Oaks
Courtyard By Marriott 1000 Oaks
Courtyard Thousand Oaks
Marriott Thousand Oaks
Thousand Oaks Courtyard
Thousand Oaks Marriott

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