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Reviewed March 2, 2014

Greeted by a friendly accommodating front desk representative who was able to give us a room in a location we requested. Although this property has not undergone the required Marriott renovation it remains very clean, comfortable and cozy. The restaurant is still a restaurant offering daily breakfast and dinner Monday - Thursday. They have not yet converted to the Courtyard Bistro as yet which is fine with me. I prefer this to the Bistro concept with is best compared to a Starbucks where you stand in line and they take your order then deliver it to your table. They still offer complimentary coffee and parking which is ample and free. Close by and within about a 1/4 mile we found two great locally owned restaurants: Pickles (great breakfast) and Sossy's serving excellent BBQ - both reasonably priced. There is also a Kohl's department store, CVS and Von's grocery within about a 1/4 mile. We have previously stayed here and will again in the future. Recommend it.

Stayed: March 2014, traveled as a couple
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded March 3, 2014

Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service. We are so happy that you enjoyed the full hot buffet breakfast with eggs made to order and your own personal omelet chef. Our staff really enjoys these great reviews.

We look forward to seeing you on your next visit to Thousand Oaks.

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Reviewed February 3, 2014

This location is easy off the 101 and within walking distance to good food. Chili's is right across the parking lot along with several other restaurant that will even deliver food to the hotel if you don't feel like walking. The employees are outstanding. Very friendly and helpful attitudes! The common area's are very nice and clean with coffee and morning breakfast.

Now the downside:

The bath amenities are the type you would find at a Motel 6. Not bad, but not what you would expect from a Marriott.

Our room (King Suite - room 212) had a couple of bad carpet stains and a stain on the couch. The bathroom lighting is very lacking, you will have a tough time navigating in the shower because it's so dark.

A little TLC here would go a long ways and would push me to give this hotel at least 4 stars.

However, the employees really make this a strong 3 star hotel!

Stayed: February 2014, traveled as a couple
2  Thank chitown73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded February 4, 2014

I want to thank you for taking the time to review our hotel and as much as I appreciate the honesty, I certainly wish your experience was better. What you experienced is not typical of the type of service in which we pride ourselves. Our hotel Guest Satisfaction Scores are consistently in the 10% of Courtyards in the US. Needless to say, you caught us on a day we were not at our best, and that is never ok. We clearly have some training opportunities before us.

I do hope to have the opportunity to welcome you back and give you the experience you expect from a Marriott hotel. If you need anything please contact me at 805-499-3900 and I will be more than happy to assist you with future reservations and an upgrade on your next stay if it is available.

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Reviewed January 6, 2014

I've found the Courtyard brand to be comfortable and dependable. They deliver what they promise in accommodation and this one was no exception. Located near Highway 101, we asked for a backside room and found it to be totally quiet. Excellent breakfast. Great staff. Ask the check-in clerk for dining recommendations -- we did and found her reference came with a discount!

Room Tip: Avoid room facing the highway
  • Stayed: January 2014, traveled as a couple
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Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded January 22, 2014

Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews. I am so happy we were able to assist you with dining recommendations and coupons during your stay.

We look forward to seeing you on your next visit to Thousand Oaks.

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Reviewed January 2, 2014

Stayed over holiday weeks for 3 days. Normally we stay at another location, but thought we would try Courtyard for a change. The hotel is newer,and it shows throughout. The lobby and sitting area are clean,bright and very relaxing. The buffet is a little over priced for what is available, but it fills the bill if you want something without going out. The rooms are quite and comfortable. Bedding was clean and fresh smelling. The only issue we had was a dirty toilet that was addressed quickly. We didn't use the pool (xmas) but it was very clean, and inviting. The location was in a good area for all kinds of outings. Would stay again.

Room Tip: Ground floor is more convenient (as always)
  • Stayed: December 2013, traveled with family
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1  Thank andy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded January 22, 2014

Thank you for taking the time to write a detailed review of your recent visit to our hotel in Thousand Oaks. I am pleased to hear you enjoyed the hotel and the majority of the team members you encountered during your visit. We take all guest comments very seriously and will use your comments for training purposes to provide better service in the future. We hope to see you again soon.

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Reviewed December 26, 2013

We stayed for one night at the Courtyard in Thousand Oaks on our way to San Francisco. We were happy to see that it was near the business area and only a 10 minute drive to the Camarillo Premium Outlets.

Pluses
• Happy and helpful staff, pleasant check-in and check-out
• Free coffee downstairs in the lobby
• Good breakfast at very reasonable price in lobby
• Our room was clean spacious, and neat with lots of electrical outlets
• Easy-to-operate temperature controls
• Reasonably quiet and free of neighbor noise
• We were allowed a 2 pm check-out
• Plenty of free parking
• Many restaurants nearby

Minus
• Could hear the swish of traffic on the freeway, but it was not bothersome

We had a very comfortable one-night stay, and we recommend the Courtyard Thousand Oaks.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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Thank Staidthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded January 22, 2014

Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service. Our staff for breakfast room rate is a great deal on the weekends. We are so happy that you enjoyed the full hot buffet breakfast with eggs made to order and your own personal omelet chef. Our staff really enjoys these great reviews.

We look forward to seeing you on your next visit to Thousand Oaks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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