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Reviewed November 8, 2019

The hotel is of interest only to those who never knew it before it changed hands. For the rest of us, the only thing left of its original charm is the architecture. What was once a unique and popular place is now a generic, asepticized shell devoid of warmth. Front desk staff—including the self-superior, opinionated concierge—come off as arrogant, sniffy, and unhelpful, unaware of their place and evidently of their own appearance. We will never again subject ourselves to the disaster this hotel has become.

Room tip: There are no good rooms, so the tip is don't bother trying to find one.
Date of stay: December 2018
    • Location
    • Sleep Quality
    • Service
1  Thank santafeexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDBlyth, General Manager at La Fonda on the Plaza, responded to this reviewResponded November 12, 2019

Dear "santafeexpert"...
I regret that La Fonda is no longer to your liking. If any business refuses to change and simply keeps on "doing what we always did" they will not be around for much longer.
In La Fonda's case, the decor that was added to the property in the 1960's and 1970's was certainly not in keeping with the long history of the works of Mary Colter, Fred Harvey and John Gaw Meem. When the new owners took over several years ago, extensive research was done regarding the original decor and style of La Fonda.
You may only have known the late 20th century La Fonda, what it is now is much more true to how it was built and decorated in the earlier 1900's. The NM History Museum has a fantastic exhibit on the Harvey Hotels, you should check it out.
You also must have missed several hundred pieces of original art that the hotel owns, as well as our free docent-led tours that tell the story of the renovations and the new artworks we add on a regular basis. That is unfortunate, as it may have given you a true understanding of La Fonda.
I will also make a point of explaining to our concierge exactly what his place is...
Regards,

Rik Blyth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2019

Having stayed at La Fonda many times I have to say that it has undergone a lot of changes since its long time owner passed away and his children sold it to two people from Texas. The charming unique bar and lounge is now looking like just about any hotel anywhere and the lobby in particular the front desk is the same, it could be in any hotel. Locals told me that they don't feel as welcome as they use to be which is unfortunate as that was the great thing is you could meet all types of interesting & colorful locals and learn some great history and tips on what to see.

Date of stay: September 2019
1  Thank TravellerMan_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2019

I have stayed here five times over the past 15 years. Every time it gets renovated - it loses more of its Heritage. The Lobby: Never saw so much visiting and employee 'fun' going on - especially at the desk. It gives an initial impression of loose discipline. I did not see any bellboys nor did the valet parking offer to have the luggage delivered. The Room: Very nice and clean/quiet - but almost all traces of the SW quaintness it had are gone. The furniture is all 'hotel standard' - the exception of the painted headboards. They beds have nice comforters - but no spreads or décor -- Hospital Sterile at best. Nice bathroom with nice amenities. Food: Décor is the same as last time - though I wish for high end prices - there were tablecloths and attractive dishware (here is sterile white, again). The wait staff keep getting more and more casual. I saw the wearing jeans under there aprons and inconsistent shirts, etc... The young girls at the desk are always disorganized amongst themselves and visiting each other, here too. Why have 2 or 3 young people doing the job that one or two mature and professional host's can do? The food is always good - can't complain there. Gift Shops: Nice selection and we bought things and browsed in others.

Room tip: Never had a bad room - though if handicapped - some areas have stairs or tight clearance for wheelchairs.
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank 1937Forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2019

I spent several weeks reviewing hotels for our trip to Santa Fe. I decided on La Fonda and I'm so thankful I did! This place is AMAZING! It's in the perfect location, it's absolutely beautiful, the room is super comfortable, the staff is amazing, the breakfast package is one of the best breakfasts in town and the bell tower bar is awesome. We would never stay anywhere else!

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank beventful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2019 via mobile

Hotel in downtown Santa Fe, small but well appointed rooms, each room has a hand painted headboard. Service was good, friendly people. Right on the square for shopping and browsing. Restaurant in the hotel decent, drinks are a bit pricey food was moderately priced. Shops in that area are very pricey.

Date of stay: November 2019
Trip type: Traveled on business
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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