Was there for business conference with my family. They were coming in from different originating cities. Flights got totally messed up with everyone arriving at least a day late. My son (minor) was the first to arrive and Hotel staff took care of all different arrivals with no fuss and let him check in and had him fed (most important part for him) until I arrived much later in the evening.
This hotel boasts about making you feel like family. It is not an idle boast or marketing tool. Staff from concierge to housekeeping were friendly, kind and flexible. I've been to the hotel a number of years around the same time (Spanish Market). Even though it is literally jam packed with people, there wasn't anything we requested (rollaway; extra blankets; towels) that they didn't deliver or hand to be reminded.
And unlike other 4-5 star hotels, you don't get the "attitude." Even during the peak front desk time, they have 4-5 people at the desk, helping guests check in, out and taking walk up questions from non-guests, everyone treated in a courteous and friendly manner.
Due to airline rescheduling, we had to check out of the hotel before 5 a.m.. Someone was there, had my bill ready and it was a breeze.
The hotel was such a welcome oasis during our trip, and it's the staff that made all the difference.
- Official Description (provided by the hotel):
- Historic La Fonda on the Plaza has been described as "the essence of the city's exuberant soul." Each guest room and suite is unique, with hand-carved and hand-painted furnishings, fitted with luxurious pillow-top Sealy Posturepedic Comfort System Dynasty beds and Anichini linens. Amenities include no resort fee, Wi-Fi, fitness center, outdoor pool and hot tub, spa services. Upgrades such as spacious sitting areas, cozy fireplaces, separate living and sleeping areas, and balconies are available throughout the hotel. The Terrace private concierge level offers 15 exclusive, luxury-level rooms and suites built around a rooftop terrace with stunning views of Santa Fe. La Plazuela restaurant is famous for it's award-winning cuisine and 400 hand-painted windows. ... more less
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- Also Known As:
- La Fonda On The Plaza Hotel Santa Fe
- La Fonda Hotel Santa Fe