Stayed in a suite on the terrace. From the start,no bellman service from airport shuttle arrival to check in at front desk? Still no bellman to handle luggage to suite after check in?Private entrance card keys failed to open door. No concierge on the terrace level to let us in. Had to return downstairs to front desk to have card keys reissued. 2nd attempt to open terrace level still did not work! Had to return a 2nd time to front desk. Manager made new card keys and escorted us back to terrace level and card keys worked to gain access to terrace level but would not open room? Manager used master to gain access to room and had new keys made a 4th time. Large dead cockroach in bathroom light fixture on ceiling. Bathroom shutters would not close completely and at night time, anyone could see into bathroom from the wrap around balcony that was accessible to all terrace level guests,had to use bath towels to hang over windows. Draperies would not close completely on both sliding glass door entrances to balconies allowing morning sunlight to come in. White comforter on bed had large red stain, they replaced after I called manager to room since concierge was still not at terrace desk? Gas fireplace had no happy medium with flame,either to low for warmth and effect or to high giving off way to much heat. Had lobby concierge book dinner reservation in La Plazuela restaurant with table next to fountain. Not seated at reserved table,seated at table against wall close to another couple. Upon bringing to the restaurant managers attention,he did not have the best of attitudes or tone of voice in addressing my concerns about the reservation! Had to visit front desk once again and speak with main manager who made things right and offered apologies saying concierge forgot to book table next to fountain. Offered free deserts but I declined. Day three they finally had concierge in place at terrace level position which they advertise about. This concierge was in early 20's and not very knowledgeable,although very nice,she was uniformed about most galleries and museums. I got more information out of brochures. Day three saw the maintenance crew remove the dead cockroach from the light and try and fix the shutters which they failed to do. Upon checking out,hotel VP tried addressing concerns and offering to refund half of fees but she tried to do to little to late. I refused any refunds and was extremely disappointed at all levels of service,and once again no available bellman to handle luggage to other end of hotel to catch airport shuttle. Will never do business with this hotel again!
- Official Description (provided by the hotel):
- Historic La Fonda on the Plaza has been described as "the essence of the city's exuberant soul." Each guest room and suite is unique, with hand-carved and hand-painted furnishings, fitted with luxurious pillow-top Sealy Posturepedic Comfort System Dynasty beds and Anichini linens. Amenities include no resort fee, Wi-Fi, fitness center, outdoor pool and hot tub, spa services. Upgrades such as spacious sitting areas, cozy fireplaces, separate living and sleeping areas, and balconies are available throughout the hotel. The Terrace private concierge level offers 15 exclusive, luxury-level rooms and suites built around a rooftop terrace with stunning views of Santa Fe. La Plazuela restaurant is famous for it's award-winning cuisine and 400 hand-painted windows. ... more less
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- Also Known As:
- La Fonda On The Plaza Hotel Santa Fe
- La Fonda Hotel Santa Fe