I was put in a room that was only about 10x10. They didn't inform me it was a smaller than average room, and they charged me full rate. Half of the baseboards were missing and had been painted over in an attempt to hide the damage. The carpets were stained, coming up at the edges, and the ceiling had damage - and those problems were both in my room and in common areas. I would have left immediately if not for having arrived after 9pm and being worried that I might not be able to find suitable accommodations at that hour.
Also, there was no valet parking, claimed to be dog friendly but the closest place they told me I could take my dog out was a trail 2-3 blocks away, and was extremely noisy in both the evening and morning. Their spa doesn't do manis or pedis. And room service was served cold.
I immediately checked out the next morning (with no apology and minimal rate adjustment) and went to try my luck at El Dorado, who took pity on my circumstances, gave me a half price rate for the inconvenience La Fonda caused, waived the pet fee, and was phenomenal all the way around. During my stay, a few random store owners asked where I was staying and got the whole story. Three indicated they had heard similar issues before.
- Official Description (provided by the hotel):
- Historic La Fonda on the Plaza has been described as "the essence of the city's exuberant soul." Each guest room and suite is unique, with hand-carved and hand-painted furnishings, fitted with luxurious pillow-top Sealy Posturepedic Comfort System Dynasty beds and Anichini linens. Amenities include no resort fee, Wi-Fi, fitness center, outdoor pool and hot tub, spa services. Upgrades such as spacious sitting areas, cozy fireplaces, separate living and sleeping areas, and balconies are available throughout the hotel. The Terrace private concierge level offers 15 exclusive, luxury-level rooms and suites built around a rooftop terrace with stunning views of Santa Fe. La Plazuela restaurant is famous for it's award-winning cuisine and 400 hand-painted windows. ... more less
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- Also Known As:
- La Fonda On The Plaza Hotel Santa Fe
- La Fonda Hotel Santa Fe