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Comfort Inn Santa Fe
Ranked #35 of 61 Hotels in Santa Fe
GreenLeadersBronze level
Reviewed October 28, 2013

The room was clean, the bed and pillows were comfy. The only bad thing the room we were in and the one my friends were in the window leaked in the rain when it was coming down hard, but I just put a towel in the windowsill. Nice hot breakfast and the pool and hot tub were nice as well, would stay again.

  • Stayed: October 2013, traveled with friends
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3  Thank happygolucky1971_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded October 30, 2013

Dear Guest,

On behalf of entire staff, I would like to thank you for your kindness and writing a positive review of our Comfort Inn, in Santa Fe, NM

It is always a pleasure to make your stay nice and comfortable every time you stay with us. Your comments encourage all of us to continue working hard and providing you with the best service and attention.

Next time you come to Santa Fe, NM, please call direct to our Hotel, and our front desk will gladly offer you a discount rate for your stay.

Thanks for your business!!!!

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273 - 279 of 317 reviews

Reviewed October 27, 2013

Wonderful stay, great place - better than Fairfield Marriot a few doors down... Very nice room, super comfortable beds, with frig/micro, wifi, elevators. Very welcoming friendly desk/service people & huge beautiful lobby/lounging area. Good breakfast too.

Room Tip: Tip: Wish we'd found this one first, much better place. Our initial motel, Marriot rented out...
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  • Stayed: October 2013, traveled as a couple
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9  Thank loverainsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded October 30, 2013

Dear Guest,

Thank you for taking the time and writing a positve review for our property. We all staff appreciate your business and loyalty with our Comfort Inn.

Please visit us again, and we'll again take care of you and your family.

Thanks again for your business!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

The hotel was clean and comparably priced to others we have stayed in. While waiting to check in the couple before who did not have a reservation got the same kind of room we did for about $7 less than our reserved room. We should have questioned it, but didn't. Our room was plently big and quiet. Breakfast was good as usual. Would have liked to use the indoor pool, but one of our party had a cold. It looked nice. Staff was nice. Would stay here again. Wanted to go to Bandolier Nat'l Monument, but government shut down ruined those plans.

  • Stayed: October 2013, traveled with family
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6  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded October 21, 2013

Dear guest,

Thank you very much for taking the time and write a review about our property, and mention those areas for us to improve. It's always a pleasure to offer and give the best from us. Sorry to hear you had to change your plans due to government closed places issues. Please next time you come to Santa Fe, NM try us again, ask for discounts or GM special, we will take care of you and your family, and will do our best to do your stay as nicer as it can be.

Thanks again for your business!!!

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Reviewed October 10, 2013

Perhaps a bit far out of town for someone wanting to sample Santa Fe but everyone has a car, so.. OK. Front desk service friendly and helpful. First night virtually no sleep because of loud noise every 20 minutes or so. Next morning we complained and set to cancel the second night. Another guest told us they she had slept perfectly, with no noise disturbance. Manager said that she had had complaints about noise in our room before - apparently it was immediately under the A/C compressor! We trusted to luck, moved room and had a good sleep that night. ("terrible" sleep rating applies to first night only) discount was given to compensate but that room should NEVER be used for paying guests.

Room Tip: DON'T let them put you under the compressor - room 317.
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  • Stayed: September 2013, traveled with family
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4  Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded October 17, 2013

Dear guest,
Thank you very much for taking the time and write a review about our property.
We, entire staff work hard to make your stay very pleasant, unfortunately, sometimes there are situations that go out of our hands, and we fail with our commitment. We already took care of this specific issue and made sure there won't be any more inconveniences caused to guests because of A/C compressor on top of the room you stayed.

Please take in consideration this was a matter that was not in our staff hands to be solved at that very moment, and again, it been taking care of.
Please, next tiime you come to Santa Fe, NM give us a call and we'll give you a discount in compensation for your bad experience the first night.
Thank you very much again for your business, and hope to see you soon.

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Reviewed September 30, 2013

We drove up and down this road trying to choose where to stay. This part of the area is much better than the other end of Cerillos Rd. Some other hotels on the same road seemed to be in a sketchy area....at another comparable hotel down the street, the minute we got out of the car to inquire about staying, a woman approached us in the parking lot for money and would not leave us alone. We got in the car and left...but did call the hotel and told them what was going on. This place is clean and the lobby actually smells great! There were fresh baked cookies and it was peaceful. After driving all day, this is really what we need...comfort and peace.

  • Stayed: September 2013, traveled as a couple
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6  Thank techgmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded October 2, 2013

Dear guest,

We at Comfort Inn appreciate a lot you took your time to write a positive review about your stay at our property. All of our staff work very hard everyday to make your stay pleasant and comfort; that's another reason your positive review is much appreciated.

Please keep us in mind next time you come to visit Santa Fe, NM again, give us a call, tell us you previously stay with us, and our front desk will quote you our Special rate of Return Guest.

Thank you very much again for your business!!!

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Reviewed September 23, 2013

When we were looking for a room I saw that the reviews for this hotel were less than favorable. When we drove up we saw a sign that indicated the hotel was under new management.

The front desk clerk was very friendly. She met a price I had found online.

The room was pleasant. The location on Cerrillos Road was convenient.

All went well and the cookies were a nice treat!!!

Frankly I saw no reason for any bad reviews--the hotel was fine.

  • Stayed: September 2013, traveled with family
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8  Thank Katlin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded September 25, 2013

Dear guest,

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant.

Sincerely,

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Reviewed September 16, 2013

Very disappointing. We usually stay at Comfort Inns on our road trips because they are consistent. However this one was not up to their usual standards. The toilet seat was very loose. The shower floor was so slippery that I had to hang on for dear life to keep from falling. The carpet was so filthy that five steps on it after my shower turned my feet black. The only working ice machine was on the 3rd floor (we were on the first floor). They were out of coffee in the breakfast room by 7 AM.
The AC was extremely noisy. This was a huge disappointment after having been in Comfort Inn in Flagstaff the night before which was very high-end nice. The only positive comment I have is that the staff were all very friendly. We stayed at a total of 5 Comfort Inns on this trip and all the others were very nice.

Stayed: September 2013
9  Thank Marian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn Santa Fe, responded to this reviewResponded September 25, 2013

Dear guest,

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to improve our service and our brand standards.

We apologize for the inconvenience we may caused while you stayed at our property because all the inconvenience you found in our hotel. Please give us a second change to fix all those gaps next time you visit Santa Fe, NM

Again, sorry for the inconvenience, hope to see you soon.

Thank you very much!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Santa Fe

Address: 4312 Cerrillos Road, Santa Fe, NM 87507-9720
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
#22 Business Hotel in Santa Fe
Price Range: $66 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Santa Fe 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The 100% Smoke-Free Comfort Inn in Santa Fe is located north of Interstate 25, and east of State Route 14. Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Santa Fe Comfort Inn

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