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“Nice beds, nice amenities” 4 of 5 stars
Review of DoubleTree by Hilton Santa Fe

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DoubleTree by Hilton Santa Fe
Ranked #25 of 60 Hotels in Santa Fe
Certificate of Excellence
El Paso, Texas
2 reviews
“Nice beds, nice amenities”
4 of 5 stars Reviewed June 22, 2014

Stayed two nights; came in for a spiritual meeting. Rooms clean, toiletries nice, bed comfortable. Only downside is no view; saw back of a storage unit. No managers reception at night like at other Hilton brand hotels. Excellent cookies!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 621hemas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Front Office Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 25, 2014
Dear 621hemas,
Thank you so much for reviewing your stay with us at the DoubleTree by Hilton Santa Fe! I'm happy to hear that you enjoyed your clean room, comfortable bed and our delicious DoubleTree cookies! We hope to welcome you back as our guest the next time you're in Santa Fe!

Warm Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Gainesville, Florida
Level Contributor
422 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed June 17, 2014

WE spent 6 nights at this hotel. Our first night was in a room (439) overlooking Cerillos Rd.-very noisy. The next day we changed to 211 and away from the road noise. The room is large, equipped with a King bed, an upholstered chair and ottoman, a work desk and chair and a unit that housed the refrigerator, microwave, chest of drawers and the flat screen TV. Good coffee and tea makings are offered every day. The bathroom is typical DoubleTree with nice toiletries.
The staff have been very, very professional and nice. The only drawback is that the hotel is pretty far from downtown (The Plaza) but there is a bus stop right in front. For $1 you get an all-day pass and if you take Bus 2 it'll get you right next to the Plaza. Yes, I suggest you take the bus as parking around The Plaza is restricted or expensive.

Room Tip: Ask for room numbers in the single digits which are far from the road noise.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank tatliturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Front Office Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 18, 2014
Dear Tatliturk,

I'm so happy to hear that our staff was able to take care of you during your stay with us at the DoubleTree by Hilton Santa Fe! Although we are 5.5 miles away from downtown, we are happy to have accessible public transportation as well as our complimentary shuttle which drives a 6 mile radius. We hope to welcome you back as return guest, and as always, thank you for staying with us!

Warm Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severn, Maryland
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 17, 2014

My husband and I recently spent 4 nights at the Double Tree. We found the people at the desk and in the restaurant to be very nice and helpful. The rooms are small. The bathroom sink is outside of the bathroom which I like; however, it is crammed into a small alcove. I had a hard time using my blow dryer to dry my hair because my elbows kept hitting the wall on each side. On our first day there we noticed that the bathtub was not draining properly and one electrical socket was not working. We reported it to the desk when we left that morning and found everything had been fixed when we returned later that afternoon along with a note saying a warm cookie was awaiting us at the front desk. We ate breakfast in the Patinas on 3 mornings and found the food and service to be great (we ordered from the menu). One evening I wanted a cup of coffee and went to the bar to asked where I could get a cup. The bartender actually went and brewed a fresh pot for me. I would recommend this hotel but it is a slight distance from downtown Santa Fe and parking in town can be difficult. If I were to return to Santa Fe I would definitely pay the extra money and stay at a hotel downtown.

Green Features: We love the fact that this hotel recycles and provides recycle cans in the rooms. However, despite hanging our towels on the towel rack the maid service replaced them everyday.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 18, 2014
Dear Jeanne B,

Thank you kindly for your review on your recent stay with us at the DoubleTree by Hilton Santa Fe! I am happy to hear that you were able to experience our wonderful service. We pride ourselves on providing the best service to our ability, and I will pass on your review to the front desk, engineering, restaurant and bar staff! We do hope that you consider us the next time you are in the area.

Thanks again,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stay at Doubletree every time we take a trip. The staff is always friendly, and the rooms are clean. Would deifinelty recommend this hotel to anyone traveling to Sante Fe. The Hotel was also located in a great place, close to the mall, dining, and a Starbucks :)

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank 901kathleens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 18, 2014
Dear 901kathleens,

Thank you so much for taking the time to review our hotel! We are always happy to welcome you back as a return guest. I'm elated to hear that you enjoyed your recent stay with us. We hope to see you again the next time you're in the area.

Kind Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Ozark, Missouri
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 8, 2014

The desk reception was great and the room looked very nice. Everything was clean and well appointed. Everything you would expect from a Double Tree. Unfortunately, the air conditioner either was blowing so hard that we had to bury ourselves under the covers to stay warm or within a few minutes after it shut-off we were so hot we were on top of the covers. And then there were the sounds of sirens all night long. After three nights we were glad to escape.

Room Tip: Do not take a street side room
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank NonsuchRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Front Office Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 10, 2014
Dear NonsuchRoad,
I would like say many thanks for providing us a review during your recent trip to Santa Fe. I am happy to hear that our guest service agents provided you with excellent customer service and that you were pleased with your room! I am sorry to hear that our air conditioner detracted you from a perfect stay. I have forwarded your review on to my Chief Engineer so that we may look into how to provide a perfect stay for you next time. We do hope that you visit us again, as we would like nothing more than to welcome you back as our guest.

Kind Regards,
Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
1 of 5 stars Reviewed June 7, 2014

While the hotel's layout was okay the staff were the worst !
One Guest Services woman, who was new was so rude she alone made us move hotels !
My wife was asking her some basic questions about the town and not only did she know nothing about the city, she was almost angry my wife asked ! In the middle of their conversation she took a personal cell call! She didn't even ask someone else on-duty to answer her questions. As my frustrated wife left she mumbled a bad word.
This combined with homeless people wandering the back parking lot and the sorry condition of our room caused us to leave!
My wife said she had never had such rude treatment!
There are lots of nice hotels in Santa Fe stay away from this one especially the clueless guest services staff !

  • Stayed May 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank TravellerMan_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie M, Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 10, 2014
Dear TravellerMan_11,

Thank you for taking the time to respond on your recent stay with us at the DoubleTree by Hilton Santa Fe! I would like to apologize on behalf of the hotel for the service that was provided to you. Rest assured, we are investigating this matter, as this is not an interaction that would occur at our hotel. I would love a chance to speak with you in detail about your experiences. Please feel free to contact me directly at 505-913-2666. I hope that we are able to welcome you back as our guest and make things right for you! Thank you again for staying with us, and we hope to see you soon.

Angie Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 3, 2014

We spend the weekend in Santa Fe for a Mother’s Day stay-cation. There was nothing special about this hotel. The rooms were very small and the pool was very small. My advice is to spend a little more to be walking distance to the Plaza.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank lyonaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, June 6, 2014
HI lyonaj,
Thank you for taking the time to write a review about your stay over Mother's Day. We appreciate you choosing to stay with us and we hope you will do so again on a future visit to the area.
Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Santa Fe

Property: DoubleTree by Hilton Santa Fe
Address: 4048 Cerrillos Rd, Santa Fe, NM 87507-2917
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Santa Fe
#19 Romantic Hotel in Santa Fe
#25 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Santa Fe 3*
Number of rooms: 130
Official Description (provided by the hotel):
The DoubleTree by Hilton Santa Fe is in a great location for all of your Santa Fe destinations and business needs. We are only minutes from the Historic Plaza, Santa Fe Place Mall, Golf Courses, Santa Fe Colleges, Santa Fe Opera, Casinos, Interstate 25 and just thirty minutes from the Santa Fe Ski Basin. If you are filming in NM or a business traveler visiting Los Alamos National Labs, UPS, Fed Ex or a local business you will find that the DoubleTree by Hilton Santa Fe is the perfect location to meet, relax and work with over 4,500 square feet of flexible meeting space. We offer complimentary hotel shuttle service to and from the Santa Fe Airport, complimentary high-speed Internet access and much more. Enjoy a delicious meal for breakfast at Patina's or dinner at Mezcal Bar and Grill featuring contemporary American cuisine. Santa Fe, New Mexico enjoys over 330 days of sunshine offering powder skiing in the winter with spectacular views of New Mexico's romantic and colorful sunsets. So come and experience the DoubleTree by Hilton Santa Fe in the City Different amid the Land of Enchantment. ... more   less 
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Also Known As:
Doubletree By Hilton Santa Fe Hotel Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn

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