I booked this trip several weeks in advance. I was embarrassed to say I was from Santa Fe after the horrible customer service The Santa Fe Suites provided. Beds seemed like they were incredibly OLD, there was dog poop on the dresser and if I would of heard "Check in is at 3 pm" one more time from the woman at the front desk I would of snapped! We luckily got checked in at 1:30 pm but when I called down to get towels and heard "Check in isn't until 3pm". So ? I can't get towels until 3pm? What a joke! NO CUSTOMER SERVICE SKILLS!!!! Thank God for the manager who was kind enough to bring me towels. Again, I was ashamed of how bad they treated us (and I was born and raised there!). I just hope other people that have stayed there do not think that is how ALL of Santa Fe people behave. I love my hometown but this place is completely crossed off my list of places to stay in Santa Fe.
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- Also Known As:
- The Santa Fe Hotel Santa Fe
- The Hotel Santa Fe