There was one phrase that came to mind when we had to leave the Hotel Loretto in Santa Fe, New Mexico, Firing on all cylinders! It was an absolutely amazing stay and the staff and service was impeccable. Before I go on I just want to say this is only the second occasion I have taken time to write about how “good” a hotel stay has been.
The one thing that comes to mind after being gone for a month is the staff and service. Every single one was helpful, kind and courteous and extended us a greeting. Not once but every day. It was like some unspoken code of hotel honor had penetrated the hotel and staff. Coming from a big city and having this kind of treatment really can catch you off guard. I guess what I am trying to say is that it felt genuine. And that is rare! Sure you expect it at the Four Seasons or the Ritz Carlton because you know that it is drilled into their heads to be this way. But not at the Hotel Loretto, their care and attention to detail actually felt real.
We had breakfast every morning at the hotel restaurant, and many lunches, and loved it. The food is what you would expect from Santa Fe, delicious and unique with touches of red and green chile on every dish. Our server, Carlos, took extreme care in our service and making sure that everything was just right. We ended up asking for his section by the end of the trip. Do not miss dining here and if the weather permits, insist on the patio next to the old church.
I have been coming to Santa Fe for over twenty years and have seen many changes at this hotel and its surroundings, but nothing as profound as this. It is like they found the perfect recipe for hotel management. And I have a feeling it has a lot to do with the new manager. He introduced himself as Stephan and I think he was German but the accent was very faint. As we were leaving, in passing, he stopped to ask us how our stay was. After we told him how we felt, he just smiled and thanked us and asked us to please come again. But we recognized him. Our room was on the ground floor with a very large patio that overlooked the pool area.
We noticed that in the afternoons at a corner of the pool or in the gardens small groups of employees would gather around a table and make small talk. Then, a tall man in a business suit would arrive, smile and greet the group, tell a quick joke, say a few quiet words and then leave without ever sitting down. We noticed it because it seemed odd at the time. But when this man greeted us at our departure we realized that he must be the general manager. At the same moment it became very obvious that the there was only one way that such precision can consistently take place in an organization. It comes from the top down!!
I live in South Florida and am in the tourism business and have managed hotels in the past. With such a strong service background it is hard to go places and not make judgments because you notice so many little things. It is so easy to find fault and criticize. No faults to criticize at the Hotel Loretto. Nothing but praise!
I very rarely take to time to write about hotel stays but when I left I promised my better half that I would do this for them because they really do deserve it. And there was one other thing that this little review would not be complete without. There is a clothes and furniture shop, or fabric shop, not really sure which, located in the hotel that is incredible. The name is Faircloth Ltd and it is one of the most beautiful shops we have ever seen. My fiancé could not get enough of the handmade linen clothes and scarves and antique quilts! And we are still using some of her rock soap. The shops proprietor, Rose, is absolutely adorable. We will be coming back…
Hotel Loretto, please don’t change a single thing!!!
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 136 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto