I have stayed here many times over the years, and this use to be a great hotel. I had noticed some deterioration of the facility and service during my prior stay a year ago, but decided book in here again in July.
The shower leaked out all over the floor. I had to use the extra towel to mop up. The bottom of the shower curtain was covered with mold and mildew. The spot lights over the fireplace were out, the towel rake fell off the wall, the minibar lock was gone so access was not possible. The A/C unit sounded like a 747 taking off, and the live music in the lobby was way to loud for those wishing to bed down early.
When approach with these issues, the desk clerk just said, Sorry, but housekeeping is not available, and engineering is off for the night, and we can not change your room.
So, I will avoid this property in the future, and would all other s do the same.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto