The hotel is beautiful, but the staff is horrible. The one single tone that stood out throughout the entire stay is the constant overcharging for everything. Being told to "take it or leave it" about the rates and being lied to about the "upcharge" fees at check-in is just horrible. It really ruined the whole stay. The staff in the restaurant, however, are completely wonderful. Everything else?? Well, let's just say I would have rather stayed at a fleabag motel and saved the money. Keep in mind that I'm the type of traveler that only flies first class and stays at the Four Seasons whenever it's available. It wasn't an issue of spending the money, it was the principle of being treated like I was a third class customer. The constant lying by the service staff just ruined it. How about being sold a 50 min. facial and having it end after 25 min.? Only after was it brought to the attention of the spa (by my partner who happens to be an esthetician) did they realize they were busted.. and being charged $572.00 for a facial, manicure, pedicure, and 1/2 leg wax? Well.. You figure it out. They think their customers must be idiots. Sad.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 136 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto