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Inn and Spa at Loretto
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Reviews (1,902)
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1,160 - 1,165 of 1,903 reviews
Reviewed May 2, 2014

We stayed at the hotel for 5 nights and overall judge our stay as "OK" in spite of some irritating points.
We really enjoyed the warm welcome and the upgrade which we received. The staff in all areas of the hotel (reception, bar, restaurant and roomservice) was very friendly and helpful and gave us good advice.
The room was large, clean, with comfortable beds and a balcony which we unfortunately needed to share with people from other rooms. Also the view was not quite as expected since we overlooked the hotel parking lot and a public parking garage next to the cathedral.
I also think it is a faulty design to have the closet IN (!) the bathroom where your clothes can get humid.
The breakfast at the restaurant was very good but we ate there only once since there are several better and cheaper places nearby.
When you add to the price of the room the daily resort fee and the charge for valet parking, then the place even in low season is too expensive.

  • Stayed: April 2014, traveled with friends
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1  Thank Ed73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this reviewResponded May 16, 2014

Thank you for taking the time to write this review. Our team is very thankful for your compliments and I'm pleased that you enjoyed your overall stay. Your feedback has been noted and is very appreciated. We do hope to have the opportunity to have you as our guests again. Sincerely, Thomas McCann, General Manager.

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Reviewed May 2, 2014

The place was so nice we hardly wanted to leave our room, the common area with the awesome fireplace, comfy leather sofas, great mojo, and delicious food. The hotel is located where the action is. Hotel staff were pleasant and helpful. This is a quality place and had pet friendly rooms which is HUGE with us. Loved that artsy shopping is in the corridors so you have something to look at...Great mojo at this hotel! Worth the extra money.

Room Tip: it's pet friendly and that is HUGE with us!...loved the little stuffed animal black bear that was in the room to greet us...nice touch!
  • Stayed: April 2014, traveled as a couple
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Thank ilovechihuahuas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this reviewResponded May 15, 2014

Thank you so much for reviewing the Inn and Spa at Loretto. We are so pleased you enjoyed your stay and look forward to welcoming you to our Inn on your next visit to Santa Fe! Warm Regards, Thomas McCann, General Manager

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Reviewed April 26, 2014

Just got back from a long weekend in Santa Fe, one of my favorite cities. The Inn and Spa at Loretto is a fantastic hotel. The people who work there are some of the friendliest I've ever run into at a hotel. Even the food at the hotel restaurant is delicious. The location is great in that you can walk anywhere in town. I'm looking forward to my next stay at the Loretto.

Room Tip: I require a handicapped room, which turned out to be quite spacious and comfortable.
  • Stayed: April 2014, traveled with family
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1  Thank Betty Lou G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this reviewResponded May 7, 2014

Thank you for your 5-star review of the Inn and Spa at Loretto! We are so pleased you enjoyed your stay and honored by your comment that the Inn is "the ONLY place to stay in Santa Fe." We are very proud of our property and your compliments truly validate the entire team's efforts. Thank you again. We look forward to seeing you soon! Best Regards, Thomas McCann, General Manager

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Reviewed April 23, 2014

The hotel is beautifully presented in typical southwestern American style and located a few minutes' walk from the centre of Santa Fe. Our room was a good size with a large comfortable bed and we slept well. The high altitude and very dry climate took some getting used to but it didn't spoil our stay. The hotel staff were excellent - very attentive (without being intrusive) and looked after us very well.

  • Stayed: April 2014, traveled with family
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3  Thank StreamsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this reviewResponded May 7, 2014

Thank you for taking the time to review the Inn and Spa at Loretto. We are do delighted you enjoyed your stay and hope to have you as our guests again on your next visit to Santa Fe! Best Regards, Thomas McCann, General Manager.

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Reviewed April 23, 2014

The hotel room and service was less then what would be expected from a hotel belonging to this chain. The room was dark and the bathroom door did not close completely. The management left a lot to be desired as I spoke to them about a housekeeping problem and was told "well, I know its not an excuse, but the hotel was full.
I also filled out an evaluation of this hotel that was sent to me from the hotel chain and was told that someone would be contacting me shortly, that was 2 weeks ago.
Overall very disappointing experience. Would not stay here again!

  • Stayed: April 2014, traveled with friends
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2  Thank Jannygirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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