After my wife and I stayed there recently, the hotel sent us a survey, asking our “advice” in several areas. Our advice? Train and motivate your staff! Everybody working there looked ready to blow their brains out. Nobody said, "Hi! Welcome to the Inn and Spa at Loretto! Great to have you here!" Felt like we were checking into a funeral home.
Room was remodeled, but it looks like they let the builder pick the colors and design on the cheap, not an interior architect. Red walls and black doors/trim made the room feel like a cave. Colorful bath floor tiles totally unrelated to black/white shower tiles--looked thrown together. Room had a big-screen, digital, plasma TV--but only an analog signal, so the picture quality was mush. That’s a prime example of the well-intentioned attempt that misses the target at this property.
When making the reservation, we were told construction had been completed (and it even says so in the “manager’s reply” on this web site), but awakened each morning to a guy down the hall sawing holes in the ceiling and pulling metal cable for lights--annoying!!
One morning, a staffer was collecting linen from the room next door at 8 am, and let the door slam 3 times as he completed his task. No one on staff moved with discretion or consideration that other guests might be resting, despite the retreat/oasis aspect the property promotes.
Concierge (and I use the term loosely) was like somebody's Grammy--nice, but not too whippy. When I asked a good restaurant to go for a special dessert, the “concierge” said, "Well almost anywhere serves dessert." Gee, thanks for that tremendous insight.
As we were loading our car after three days (we’d planned to stay for a week, but it just wasn’t worth it), there was a staff woman outside by valet pick-up that seemed terribly interested in our stay, how it was and so on. That's nice, but about three days too late. Valet guys seemed more on their toes than usual, probably because of her presence. The valet guys were at least helpful during our stay, offering accurate directions.
My online survey asked if staff addressed me by name. By name?! They barely acknowledged my presence! I didn't feel like anybody cared if we lived or died, much less if we stayed there again or not.
The fastest “improvement” for this place would be to drop "spa" from the property name; it's terribly misleading. There’s no spa—there are four massage rooms, and that’s it. No saunas, no hot tub, no cold plunge, no relaxation area—and no signage pointing the way to the, er, “spa.”. My wife went to get a massage early one evening, but found the "spa" closed. When she asked at the front desk, she was told the "spa" closed if they didn't have any appointments! What a joke. Closed by when? 10am? Noon? Five pm? And how are you supposed to make an appointment if it's never open? The “spa” was probably the worst, most misleading aspect of the entire experience. If you want a spa, stay at the Four Seasons Las Colinas near Dallas.
We felt like, overall, this place has delusions of grandeur, and is trying to be a five-star resort on the cheap, but falls woefully short. Even with an online discount, we paid high, premium prices for a decent Best Western level of accommodations. As noted in other reviews, location is perhaps the best aspect of this property, but there are countless places to stay in Santa Fe that are as well located.
Overall, we felt our stay at the Inn and Sort of a Spa at Loretto was very, very lame for the price.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto