we just returned from a partial week at the loretto and i must admit that they came through for us. we were there during the heavy rains and the outside door to our room did not seal, so the carpet was soaked when we checked in. when we notified the front desk they attempted to dry the floor while we were out hiking for the day, but on the 2nd day the carpet was beginning to mildew and smell. when i went down to the front desk and requested another room they did not even hesitate and found us another room with an upgrade to a junior suite, moved our luggage while we out hiking and refunded us the resort fee for the inconvenience.
the rooms, other than the problem with the heavy rain, were very clean and well appointed. our king bed in both rooms was extremely comfortable and the bedding was top notch. we even pulled the sheets off the bed to try to find a tag so we could buy some for ourselves.
the location was very convenient to the town and the canyon road galleries, which interested my wife. the concierge steered us to the geronimo restaurant near the top of canyon road and we had an excellent meal with very good service.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto