I booked a deluxe room. I checked in and had a parking lot view. I went right out and back to the check in desk and inquired if my room was a superior, which I paid for and reserved. They said it was not. It was a traditional room and they had no delux rooms available. I asked for my price difference, which is about 30 to 40 more per night, they offered me 1 day free breakfast and parking. I am not pleased to say the least.
Hotels should not guarantee a room, take your payment, then deliver a lower quality room. Not an honest business practice.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto